Senior Manager of RCM Vendor Management - Envision Healthcare

Senior Manager of RCM Vendor Management

Envision Healthcare

This is a reote position with some travel

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits:

At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off:

Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

We currently have an exciting opportunity available for an experienced Sr. Manager of the Vendor Management Office!

The Senior Manager of the Vendor Management Office will require working with key leaders across business units as well as external resources, including vendors, consultants, and health industry peers to drive transformational efforts. This position supports the Revenue Cycle Management team to identify, develop, and implement vendor management across suppliers.

Essential Duties and Responsibilities

• Build and maintain good working relationship with internal teams and third party vendors.
• Responsible for building performance management framework and overseeing adoption of performance management at program level.
• Responsible for overseeing outsourced vendor performance management by ensuring SLAs are met, monitoring trends, creating vendor dashboards, etc.
• Able to make recommendations on how to improve vendor performance in partnership with leaders and drive desired outcomes.
• Responsible for program management of vendor performance management tools and supporting the leadership needs across organization.
• Manages and establishes 3^rd party vendor benchmarks, SLAs and KPIs
• Responsible for overseeing outsourced vendor risk management by establishing standard mechanism for managing and tracking vendor risk/issue management, performance, reporting and communications.
• Able to monitor -- on a daily, weekly, monthly basis – the risks and issues of third party vendors, and effective manage risks and issues as well as taking necessary steps to communicate and lead corrective action plans to the necessary stakeholders
• Ability to lead contracting initiatives. Includes drafting and redlining agreements, supporting RFP efforts.
• Oversees reporting for performance and risk management at a vendor or category level
• Fosters collaboration with internal teams and vendors
• Supports implementation of vendor governance across vendors including developing training programs, creating vendor related websites
• Obtains clarification of contracts whenever necessary and may use the resources available through the Procurement, Compliance, Human Resources or Legal Department to do so
• Ability to establish and cultivate relationships with leadership and executives at a facility, group practice, and corporate level.
• Establishes and facilitates vendor performance meetings with management leadership for as required
• Determine when additional resources are needed for projects and capable of supporting those decisions to RCM upper management.
• Maintains confidentiality of all Protected Healthcare Information as defined by HIPAA.
• Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be able to independently manage the full lifecycle of a vendor relationship from contracting to project implementation to transition (as needed) with limited supervision.
• Must be willing to travel up to 25% of the time (likely out on Sunday or Monday, back on Thursday or Friday); engagements in remote areas may require 2 weeks to 6 months of interim leadership and/or process re-engineering.
• Must have a deep understanding of BPO and Software industry standards and develop the same for all of Sheridan’s standards for all functional areas of revenue cycle including rules that may be from a federal, state or local level which would affect billing and collecting efforts.
• Exceptional verbal, written, and presentation skills – must gain and sustain the confidence of the external stakeholders and internal clinical and business leadership.
• Must be able to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player.
• Must possess and allude “command presence” in order to gain the confidence and commitment necessary from the various departments and individuals necessary for shared efforts in process and change management.
• Financial fluency so that they demonstrate adaptability, analytical and problem-solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately.
• Able to lead individuals and teams who are operating concurrently on RCM integration and operations tasks.

Education/Experience

• 5+ years experience in BPO or revenue cycle vendor management and Software
• Bachelor's Degree from a four-year College
• Vendor Management background highly preferred
• Understanding of Revenue Cycle Management in large, multi-state, integrated healthcare settings
• Strong analytical and relationship building skills

Computer Skills

To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite – primarily Excel, Word, and PowerPoint.
• Intermediate skills in Microsoft Excel including the use of pivot tables.
• Experience with contract management systems, Oracle, etc.

Certificates and Licenses (if applicable)

• Vendor Management or Project Management certification (preferred, not required)

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.