Senior Manager, Operational Excellence - Hybrid/Remote - Be The Match

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

This role will play a crucial part in driving continuous improvement, streamlining operations and enhancing overall operational performance. Provides oversight for systems and work structures designed to ensure the highest levels of operational efficiency, quality and customer experience. Executes strategic initiatives to enhance operational efficiency, quality and effectiveness across teams. Collaborates with other senior leaders to strengthen partnerships and understand operational processes and areas for improvement. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid.

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ACCOUNTABILITIES:

Leadership:

• Provide leadership, coaching and development opportunities to direct reports.
• Lead complex projects and initiatives to deliver on key targets across operations.
• Stay abreast of emerging technologies and tools that can drive operational excellence. Evaluate their potential impact on the organization and lead initiative to adopt and integrate them effectively.
• Facilitate NMDP technical efforts in the development, design and support of software applications and platforms related to internal operations and external customers through collaboration and partnership with Product Management and IT.
• Recommend and execute strategies to enhance operational efficiency, productivity, and quality across operational teams. Conduct regular reviews to assess progress towards operational excellence goals.
• Lead change management efforts to drive organizational transformation and ensure smooth implementation of operational improvements. Provide guidance and support to leaders and teams throughout the change process.
• Identify potential risks to operational efficiency and develop mitigation strategies to address them. Monitor risk factors and implement controls to minimize the impact of disruptions on business operations.

Process Improvement and Quality Assurance:

• Assess existing processes and workflows to identify inefficiencies and bottlenecks. Develop and implement strategies to streamline processes, reduce waste, and improve overall operational effectiveness.
• Collaborate with senior leaders and data partners to establish performance metrics and key performance indicators (KPIs) to track operational performance and ensure consistent service quality. Regularly review data to identify trends, areas of improvement, and potential risks and take proactive measures to address them.
• Lead continuous improvement initiatives by identifying areas for optimization, implementing best practices, and fostering a culture of innovation and excellence.
• Partner with Quality & Regulatory Affairs to ensure compliance with quality standards, regulations, and industry best practices.

Other Accountabilities:

• The role may require access to Personal Medical Information protected by multiple security and privacy regulations. Personnel are required to control this data in a manner outlined in the NMDP Information Security Policy and NMDP Donor and Patient Confidentiality SOP.
• Other duties as assigned

REQUIRED QUALIFICATIONS:

Knowledge of:

• Healthcare industry, operations and trends
• Career development, project management and business/management practices
• Strategic execution and business process concepts
• Industry specific regulations, standards and best practices

Ability to:

• Lead and mentor teams to achieve operational excellence goals
• Collaborate and influence at all levels of the organization
• Use data to drive decision-making
• Manage a diverse team of functions and roles
• Drive a results orientation utilizing strong problem-solving, decision-making and motivational skills to ensure alignment around KPIs and goals
• Build effective working relationships within an organization and with key stakeholders

Education and/or Experience:

• Bachelor's degree in business, operations management and/or science or health care related field. 10 years of demonstrated, progressive experience in business, operations management and/or science or health care related field can be substituted for the degree requirement.
• 2-4 years' experience in a leadership role with progressive leadership responsibility that included the management of professional, technical and administrative staff within an operations, medical or other service-related environment
• Demonstrated experience leading large operational projects and influencing internal and external stakeholders
• Proficiency in relevant software tools and technologies (i.e. Microsoft Excel and PowerPoint, SalesForce, Jira, Looker)

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Master's or other advanced degree
• Relevant certification (Six Sigma, Lean or Project Management)

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information