Senior Manager Operations - ABM Industries

Overview

ABM Industries is looking for a Sr. Manager Operations that will directly report to the Area General Manager of ABM EPS. This critical role is to build, develop and retain a team to support revenue growth initiatives, redeem gross profit objectives, enhance customer relations, maximize field productivity, ensure technical staffing to meet customer commitments, provide technical training, prioritize safety, support sales, assist in project development and implement growth strategies in all assigned branch locations. 

Pay: $103,250 - $140,000 The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

The position will be responsible for driving and supporting the operational performance of the Electrical & lighting Service Field operations for Northern California.  Position will require a high sensitivity to industry trends that will drive the need for business change and innovation. This responsibility includes leading a team to ensure a high level of customer satisfaction and that work requests are handled with care, with an attention to detail, and that we communicate timely and accurately with our customers so that each experience with our organization is a positive one. Outstanding performance happens through complete and appropriate communication with an eye for detail and process.  The position will require high competency in the use of computer.

PRIMARY DUTIES & RESPONSIBILITIES

• Meet planned growth, EBIT, customer retention goals through leadership and management of staff. Implement ABM best practices while redeeming customer obligations in a timely, cost-effective, high-quality manner. Assist sales team to redeem annual booking plan through staff while adhering to company policies.
• Redeem operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high-quality manner.
• Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
• Lead & support a comprehensive safety program.
• Support monthly maintenance planning process to schedule and dispatch field technicians.
• Monitor credit related issues with customers requesting service.
• Support customer satisfaction initiatives and process 
• Support successful operations consistent with ABM Electrical & Lighting Solutions policies, programs, procedures, systems, and guidelines.
• Support efficient purchasing by field personnel.
• Support business processes for scheduling and route optimization
• Adjusts priorities and/or resources as needed to ensure that service is adequately documented.
• Manage a multi-disciplined team in the accomplishment of contract goals and objectives including responsibility for budget, staffing, and overall performance.
• Reviews completed electrical work orders regularly and ensure that quality standards are met or exceeded to the satisfaction of the customer.
• Monitor staff overtime and absenteeism and implements corrective measures as necessary when either exceeds acceptable standards.
• Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels, and disciplines as necessary; communicates and administers ABM personnel policies.
• Responsible for coordinating subordinate employee recruitment, selection, and training,
• Coordinate with appropriate vendors and organizations external to company and customer.
• Ensure all invoicing and accounting is completed.
• Direct the investigation and resolution of operational problems in conjunction with other management, technical and support personnel.
• Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.
• Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, California contractors’ law, codes, and guidelines.

• EDUCATION/EXPERIENCE REQUIREMENTS:  
• Bachelor’s degree in business/Management preferred but not required.
• Minimum 15 years of experience in electrical service work for retail and commercial
• Minimum 10 years of experience in electrical systems and lighting installation
• Clear motor vehicle driving record. 

SPECIFIC KNOWLEDGE/SKILLS REQUIREMENTS

• Understanding of Lighting Maintenance and lamp/ballast technology
• Strong troubleshooting on electrical systems, installation, repair, wire tracing, motor controls
• Strong construction knowledge
• Experience with scaffolding and lift equipment
• Understanding of Government Contracts, NEC, OSHA code, California contracting law, Statements of Work, correspondence, reports, and records.
• Must be a dynamic leader with the capability to manage multiple tasks at all levels.
• Experience/skills at being the customer advocate.
• Managerial skills
• Planning/organizational skills
• Ability to learn and understand technical terms.
• Strong time management skills
• Handle conflict well
• Work well under time pressure
• Status of work progress, material administration, service orders
• Support customer data, maps, site information
• Area demographic awareness
• Problem solving skills.
• Work independently
• Ability to understand standard contractual agreements.
• Outstanding written and oral communication skills 

ADDITIONAL DUTIES:

• Provide support for any special projects as assigned by your supervisor/manager. These special projects, at the determination of your supervisor/manager, may or may not become part of this position’s primary responsibilities.
• Perform other duties as assigned.
• Job duties may be changed at any time.