Senior Manager, People Operations - Hanover Research

Hanover Research - Senior Manager, People Operations 

Arlington, VA  

Hybrid Opportunity  

The Senior Manager, People Operations is responsible for leading the HR operations team to ensure effective delivery of HR services across the organization. This role focuses on creating a seamless and positive experience for employees through efficient HR operations including onboarding, offboarding, benefits administration, compliance, and HR data management. A successful candidate is eager to develop as an HR professional and understands the diverse demands of this function in a dynamic organization. This position will report directly to the Chief People Officer. 

If you are creative, curious, data-driven, courageous, collaborative, and optimistic – if you understand that keeping a sense of humor and having fun along the way is critical – if you are looking to join a team where you’ll be instrumental in shaping company culture - we want to talk to you.   

• Oversee day-to-day People operations, including employee lifecycle management and People data administration, ensuring accuracy and integrity of employee data and HR records  

• Lead the implementation of HR policies and procedures to maintain compliance with legal regulations and industry standards  

• Lead and support the implementation of new HR technology rollouts with leading teams in testing and implementation working closely with our internal Senior Workday Systems Consultant   

• Identify opportunities to improve HR processes and workflows to increase efficiency and effectiveness  

• Work closely with HR Business Partners, Talent Acquisition, and other HR functions to ensure a cohesive approach to HR service delivery  

• Manage, mentor, and develop the People operations team leads and provide guidance and support to ensure high performance culture within the team  

• Oversee the offboarding process, ensuring that all aspects are handled within local compliance  

• Provide support and guidance to team, and others across the organization when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as navigating leave and absence management, providing reasonable accommodations, investigating grievances, and terminations.  

• Foster an inclusive and engaging workplace environment where creativity and collaboration flourish  

• Prior experience using Workday and Microsoft Office Suite  

• Excellent handle of People metrics and with demonstrated ability to craft insightful Excel reports   

• Strong analytical and problem-solving abilities  

• Excellent communication and interpersonal skills with a dash of humor and a sprinkle of empathy  

• Ability to manage multiple priorities in a fast-paced environment  

• Ability to work and collaborate with multiple teams to help streamline processes  

• Dedication to upholding confidentiality in all aspects of work  

• A vibrant sense of humor, adaptability, and a knack for innovation in challenging situations  

• Exceptional organizational and project management skills - you can keep track of a variety of work streams and prioritize accordingly   

Education Requirement   
A Bachelor’s degree   
  
Experience Requirement   
8-10 years of full-time work experience in a People Operations role within a fast-paced environment, with at least 3 years in a managerial role preferred.   

Location   

Office is located in Arlington, VA   

Hybrid – presently 2 days per week Tuesday/Thursday 

Benefits  

• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays   

• 401(K) employer matching program   

• Comprehensive health and dental benefits package   

• Health and wellness packages with discounts to local gym   

• Community service opportunities   

• Unlimited snacks and beverages in office  

Compensation    

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair.  The compensation range for this role at the company is $110,000- $125,000. This role is also eligible to participate in our variable annual bonus program. This discretionary bonus is based upon both financial performance and individual performance.  Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range is determined by the role and the market.    

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more.   

 About Hanover Research   
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com   

 Hanover Values   

• Business Building – We build our business quickly and intelligently and we help our clients do the same   

• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way   

• Service – To our clients and our community, service is our guiding principle   

• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best   

• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves   

How to Apply   
If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume, and a relevant professional writing sample (consisting of no more than 8 pages on an education or business related topic preferably).   
    

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email recruiting@hanoverresearch.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.     

Hanover Research provides equal employment opportunities to all employees and applicants for employment without regard to their race, color, creed, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, age, marital status, familial status, genetic information, or status with regard to public assistance, or membership or activity in a local human rights commission, any other characteristic protected by applicable federal, state, or local law. You can learn more on ourEqual Employment Page.