Senior Manager, People Operations - Maven Clinic
New York City, NY
About the Job
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for a Senior People Operations Manager reporting directly to our Director, People Operations. This role will be a champion of building best-in-class total rewards programs & sustainable people processes as Maven continues to grow and evolve. They will own our end-to-end compensation and review cycles, driving compensation & equity strategy, execution, and continual program iterations based on feedback and market forces. This role will proactively identify key areas to take our People processes, total rewards & systems to the next level and be the key project manager to move these priorities forward. The ideal candidate will have a depth of experience in total rewards with a specific focus on building innovative and scalable compensation and equity programs for a late-stage tech company.
As Senior People Operations Manager, you will:
- Partner with leaders and cross-functional partners on total rewards strategy, including development of our compensation philosophy, benefits planning, and equity programs.
- Drive analytical rigor and deep analysis on effectiveness and competitiveness of systems (including HRIS management and total rewards vendor management), existing programs, establish and drive key metrics including usage, engagement, and cost analyses.
- Innovate and react quickly as business and market realities change, staying up to date on best practices and trends; ensure compliance with applicable legislation - work to ensure our approach is inclusive of all Mavens in our hybrid workforce and globally.
- Partner with our Sr. Analyst to complete regular compensation & equity market analyses and reviews to ensure our data & philosophy is up-to-date, accurate, and competitive.
- Drive annual compensation cycles in our compensation planning tool, Pave, acting as the ultimate owner of all compensation & equity data, partnering with managers on compensation decisions, and leading employee trainings.
- Support the Director, People Operations with our annual Open Enrollment cycle, assessing industry trends, leading system buildout, and partnering on communications strategy to create industry leading benefits packages.
- Provide guidance to People Partners & Recruiting teams around compensation decisions and total rewards philosophy.
- Build strong partnerships particularly with the HRBP, Recruiting, Payroll, Legal, Finance and IT teams as well as our third party vendors to ensure our processes & systems are running seamlessly and that the People team is providing actionable & timely insights to partners.
- Continually look for opportunities to optimize systems and streamline core HR workflows (onboarding and offboarding, HRIS administration, etc.)
We're looking for you to bring:
- 5+ years experience in total rewards strategy & administration.
- Extensive exposure to building and successfully executing total rewards strategies and programs for hyper-growth technology companies
- Track record of effectively partnering with internal senior stakeholders
- Deep analytical skills with the ability to translate data and trends into key insights and recommendations; financial prowess and ability to build and manage budgets, models, etc.
- Proven ability to track, prioritize and drive to success multiple concurrent projects with a strong operational background.
- Hands-on leader. You're resourceful, forward-thinking, drawn to building from ambiguous and unsolved problems and have an "own the outcome" mindset.
- Influence and partnering with a diverse group of stakeholders, able to partner with deeply technical as well as operational, business-minded leaders on key People Operations topics. You excel at openness and flexibility with internal clients, balanced with maintaining consistency in People philosophies and practices.
- Strong proficiency in Google Suite and an understanding of Excel/Sheets formulas and functions (pivot tables, VLOOKUPS, etc.)
Preferred Qualifications:
- Familiarity with ADP WFN, Pave, CultureAmp, Lattice
- Public or late-stage private company experience
- Experience working with non-exempt populations
For candidates in NYC, the base salary range for this role is $145,000 to $175,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
