Senior Manager, Product Success - SPM - ServiceNow
Addison, TX 75001
About the Job
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
But this is just the beginning of our journey
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWork 1:1 with SPM’s most strategic customers to drive adoption of new product capabilities and functionalityWork across ITX sales and Acct teams to identify SPM renewal risk and ensure remediation steps are identifiedExecution of adoption programs for non-deployed customers for your area of responsibility Interpret metrics and data analysis to identify at-risk customers and take proactive measures to mitigate ACV riskSupport Customer Outcomes and Partners delivering new product functionality to customersInfluence and provide recommendations to customers and partners on intended use of SPM productsProactive resolve customer escalationsDeep understanding of strategic customers and their use of SPM productsDevelop relationships across the organization to include Product Mgmt., Account teams, Sales, Customer Outcomes, Partners, Renewals and Customer Advocates, Support and others.Be the voice of the customers by providing feedback to product managersQualifications10+ years of related experience / 5+ years’ experience managing customers and building cross functional relationships / 2-3 years people management. Knowledge of different PPM methodologies (Waterfall, Hybrid, Agile, SAFe), Application Portfolio Mgmt., and other SPM products.Ability to handle tough consumer situations and escalations.Ability to manipulate and analyze data, create dashboards and other visual aids.Detail oriented and able to manage and track operational processes.A hands-on individual who can rollup his/her sleeves, work with others and create newKnowledge of SPM products and the ServiceNow PlatformFanatical about customer success and assisting customers.You are a great teammate.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork Personas We approach our distributed world of work with flexibility and trust
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work
Learn more here.Equal Opportunity Employer ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune
2024 Fortune Media IP Limited
All rights reserved
Used under license. SummaryType: Full-timeFunction: ConsultingExperience level: Mid-Senior LevelIndustry: Information Technology And Services
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
But this is just the beginning of our journey
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWork 1:1 with SPM’s most strategic customers to drive adoption of new product capabilities and functionalityWork across ITX sales and Acct teams to identify SPM renewal risk and ensure remediation steps are identifiedExecution of adoption programs for non-deployed customers for your area of responsibility Interpret metrics and data analysis to identify at-risk customers and take proactive measures to mitigate ACV riskSupport Customer Outcomes and Partners delivering new product functionality to customersInfluence and provide recommendations to customers and partners on intended use of SPM productsProactive resolve customer escalationsDeep understanding of strategic customers and their use of SPM productsDevelop relationships across the organization to include Product Mgmt., Account teams, Sales, Customer Outcomes, Partners, Renewals and Customer Advocates, Support and others.Be the voice of the customers by providing feedback to product managersQualifications10+ years of related experience / 5+ years’ experience managing customers and building cross functional relationships / 2-3 years people management. Knowledge of different PPM methodologies (Waterfall, Hybrid, Agile, SAFe), Application Portfolio Mgmt., and other SPM products.Ability to handle tough consumer situations and escalations.Ability to manipulate and analyze data, create dashboards and other visual aids.Detail oriented and able to manage and track operational processes.A hands-on individual who can rollup his/her sleeves, work with others and create newKnowledge of SPM products and the ServiceNow PlatformFanatical about customer success and assisting customers.You are a great teammate.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork Personas We approach our distributed world of work with flexibility and trust
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work
Learn more here.Equal Opportunity Employer ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
talent.acquisition@servicenow.com
for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.SExport Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune
2024 Fortune Media IP Limited
All rights reserved
Used under license. SummaryType: Full-timeFunction: ConsultingExperience level: Mid-Senior LevelIndustry: Information Technology And Services
Source : ServiceNow
