Senior Manager, Program Implementation at Sodexo

Entegra Procurement Services (a Sodexo company) provides procurement management for multi-unit clients in industries including acute, seniors, leisure, hospitality, and restaurants. We deliver procurement solutions that drive operational effectiveness and segment marketing plans that provide innovative products and services.  

Entegra Procurement Services is a subsidiary of Sodexo and part of a global procurement network that manages more than $18 billion in spend for food, services, supplies, and serves more than 80,000 client sites throughout the United States alone.

We are currently searching for a Sr. Manager, Entegra Client Services Support.  This role will work from a remote home office located in the continental United States. The ideal candidate should reside near a major airport.

The successful candidate will:

Client Relationship Management:

• Develop, manage, and maintain all aspects of client relationships, including aligning cross functional teams in finance, sales, value analysis, marketing to grow and retain assigned clients, expansion of the Web of Influence.
• Serve as the primary point of contact for new clients throughout the onboarding process.
• Develop strong client relationships by understanding their needs, educating them about GPO benefits, and ensuring clear communication.

Onboarding Coordination:

• Manage the entire onboarding process, from contract finalization to client system setup.
• Work closely with internal teams (sales, Client Services National Account Executive, IT, Business Development & Supply Management) to ensure seamless and timely integration.
• Ensure clients are fully informed about pricing structures, vendor relationships, and how to access our cost-saving programs in EPIQ.

Training & Support:

• Schedule training sessions for new clients on how to use the GPO platform, vendor systems, and reporting tools.
• Provide continued support during the onboarding period, addressing any issues or concerns.

Data Collection & Compliance:

• Collect and validate necessary documents from clients, ensuring that all legal, financial, and operational requirements are met.
• Ensure clients are set up properly in our system, including data integration and vendor alignments.

Client Success & Follow-up:

• Monitor client usage and satisfaction levels during the initial onboarding phase to proactively address any concerns.
• Work with account managers to ensure a smooth transition to ongoing client support.
• Conduct post-onboarding surveys and gather feedback to improve the onboarding process.

Process Improvement:

• Identify opportunities to streamline and enhance the onboarding process.
• Collaborate with other departments to refine training materials, communication templates, and system features

• Ensure the achievement of established financial targets through planning, implementation, and review of dynamic business plans, taking into consideration short- and long-term goals, resources needed and scope of service.
• Responsible for the day-to-day management and overall strategy of Entegra Procurement Services client relationships within a segment. This position brings all cross functional departments together to retain, grow and strategize growth in assigned clients.

Is this opportunity right for you? We are looking for candidates who have:

• Industry GPO experience is a plus.
• Over 5+ years expertise in the Hospitality/Lodging/Restaurant/Senior Living space
• Strong client facing skills.
• Strong communication skills.
• Financial acumen.
• Demonstrated experience using Microsoft suite of products (eg. Word, Excel, PowerPoint)
• Ability to demonstrate results.
• Experience having owned the relationship with the client.

This role is targeting a starting salary of $90K - $95K. Learn more about Sodexo’s Benefits 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years
Basic Functional Experience - 3 years in supply chain or purchasing 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.