Senior Manager, Program Management - Chegg, Inc.
Santa Clara, CA
About the Job
Job Description
Sr Manager, Program Management
Location: New York, NY / Santa Clara, CA
We are looking for a Sr. Manager to join our Business Program Management team. In this role, we're looking for someone who can lead our critical objectives and drive business success. You will be responsible for partnering with leaders across the organization to drive cross-functional collaboration, improve the rigor of our planning and execution, and provide leadership and mentorship across the Portfolio Management Organization.
You will also be expected to manage a team of Program Managers who drive the delivery of complex programs and projects. To be effective in this role, you will have scalable processes that help guide the team of program managers through change and risk management, objective level communication, and support prioritization and trade-offs. You will be expected to have a keen eye on the performance of an objective and/or set of objectives and guide the team to course correct and adapt as needed, to meet the changing business demands.
The Culture:
Chegg's culture celebrates leadership at all levels and does not discriminate based on job descriptions or titles. You will be given a significant leadership role at the start and latitude to drive and stretch teams to deliver mutual goals as you see fit. The culture is open and transparent, with our "fast feedback" system implemented to encourage transparency.
The Organization:
The Chegg Portfolio Management Organization supports the planning and delivery of Chegg's key strategic and operational initiatives. We partner closely with business, product, engineering, marketing, finance and operations leadership to ensure alignment from strategy to delivery. Through planning, coordination, and collaborative communication, we help teams stay focused on our mission - helping our students thrive in the most challenging and rewarding times of their lives.
Responsibilities:
Preferred Qualifications:
The pay range for this pos
Sr Manager, Program Management
Location: New York, NY / Santa Clara, CA
We are looking for a Sr. Manager to join our Business Program Management team. In this role, we're looking for someone who can lead our critical objectives and drive business success. You will be responsible for partnering with leaders across the organization to drive cross-functional collaboration, improve the rigor of our planning and execution, and provide leadership and mentorship across the Portfolio Management Organization.
You will also be expected to manage a team of Program Managers who drive the delivery of complex programs and projects. To be effective in this role, you will have scalable processes that help guide the team of program managers through change and risk management, objective level communication, and support prioritization and trade-offs. You will be expected to have a keen eye on the performance of an objective and/or set of objectives and guide the team to course correct and adapt as needed, to meet the changing business demands.
The Culture:
Chegg's culture celebrates leadership at all levels and does not discriminate based on job descriptions or titles. You will be given a significant leadership role at the start and latitude to drive and stretch teams to deliver mutual goals as you see fit. The culture is open and transparent, with our "fast feedback" system implemented to encourage transparency.
The Organization:
The Chegg Portfolio Management Organization supports the planning and delivery of Chegg's key strategic and operational initiatives. We partner closely with business, product, engineering, marketing, finance and operations leadership to ensure alignment from strategy to delivery. Through planning, coordination, and collaborative communication, we help teams stay focused on our mission - helping our students thrive in the most challenging and rewarding times of their lives.
Responsibilities:
- Drive the establishment and adherence of our operating rhythms and Product Development Lifecycle (PDLC); leverage experience to recommend improvements and build additional structure into the way we work
- Identify and implement new opportunities to drive greater cohesion and coordination between our Program Management and Technical Project Management Functions to improve the overall effectiveness of the PMO
- In collaboration with PMO leadership, develop a framework for customer journey mapping that serves as a blueprint for program planning, helping to align operational needs and customer needs
- Drive an objective team through the PDLC by facilitating strategic scoping and exploration, discovery, planning and execution across a highly cross-functional group of stakeholders
- Supports the team to adjust through changing circumstances. Can understand its impact across the team and implement appropriate change management techniques, at scale
- Oversee the planning and execution of big room planning events, ensuring all program and project activities are synchronized, aligned, and resourced.
- Serve as a master facilitator for critical planning and execution sessions, enabling cross-functional teams to collaborate effectively and make informed decisions.
Preferred Qualifications:
- Minimum of 10+ years of program management/operations experience, including experience in a management position
- Experience working closely with Technical Project Managers, Engineering teams, Product teams, Legal, Marketing, and other key cross functional stakeholders
- Familiarity with Jira and/or Jira Align, or a similar management system
- Leads with agency; proactively explores new ideas and approaches to drive organizational growth and competitiveness, ensures we are staying relevant as we evolve
- Expert consumer of data; you can discern what is significant to drive organizational outcomes and information overall direction
- A well-balanced leader who can roll up their sleeves and contribute to the details whole also supporting the big picture
- An avid problem solver who keeps an eye on performance and goal alignment to lead team to deliver with excellence
- A strategic thinker who builds a culture of evidence by asking questions and sharpening everyone's view of what we are doing and why.
The pay range for this pos
Source : Chegg, Inc.
