Senior Manager - Salesforce at Deloitte
Austin, TX 73301
About the Job
Position Summary
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions
By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
As a Senior Manager at Deloitte you will provide a deep expertise in a subject area and work within an engagement team to identify the organization’s needs, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation, manage the progress of the team and activities, and confirm work products meet our firm’s and the client’s quality standards
Additionally, you are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences
Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices
Build lasting relationships through day to day interactions with key client managers and staff.Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy
Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements
Contribute to project estimating, planning, contracting and staffing activities
Manage technical and/or functional teams to design, build, test and implement enterprise applications
Anticipate, raise, and resolve issues which pose risk to the project
Monitor progress and quality
Track and report status.Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor
Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier
Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.People Development: Perform role of mentor and coach to help others achieve their career objectives
Actively participate in recruiting and onboarding activities
Develop staffing plans and screen candidates for positions on projects
Provide leadership and support for staff on projects and in local offices
Perform regular check-ins with team members and people for which you coach as a part of the performance management process.Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff
Co-author articles, whitepapers, or presentations
Speak at conferences, universities, or other forums to promote Deloitte's brand.
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences
We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent work experience10+ years’ experience in consulting, government, and/or relevant industry experience5+ years of Leadership, Management, or professional equivalent experience Experience managing large-scale full-life cycle implementations of CRM solutions Specialized understanding of marketing strategy and business execution via technology enablementDemonstrated understanding of the adoption of technology and its impact to future operating models and organizational structuresAbility to define trends across industries and articulate their impact to clients’ business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovationSuperior critical thinking, analytical, and problem-solving skillsStrong problem solving and troubleshooting skills with the ability to exercise mature judgmentAbility to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Information for applicants with a need for accommodation:
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Requisition code: 200331AccoladesTechnology and Innovation
| Technology/Enterprise ArchitectureSame job available in 3 locations
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions
By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
As a Senior Manager at Deloitte you will provide a deep expertise in a subject area and work within an engagement team to identify the organization’s needs, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation, manage the progress of the team and activities, and confirm work products meet our firm’s and the client’s quality standards
Additionally, you are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences
Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices
Build lasting relationships through day to day interactions with key client managers and staff.Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy
Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements
Contribute to project estimating, planning, contracting and staffing activities
Manage technical and/or functional teams to design, build, test and implement enterprise applications
Anticipate, raise, and resolve issues which pose risk to the project
Monitor progress and quality
Track and report status.Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor
Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier
Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.People Development: Perform role of mentor and coach to help others achieve their career objectives
Actively participate in recruiting and onboarding activities
Develop staffing plans and screen candidates for positions on projects
Provide leadership and support for staff on projects and in local offices
Perform regular check-ins with team members and people for which you coach as a part of the performance management process.Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff
Co-author articles, whitepapers, or presentations
Speak at conferences, universities, or other forums to promote Deloitte's brand.
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences
We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent work experience10+ years’ experience in consulting, government, and/or relevant industry experience5+ years of Leadership, Management, or professional equivalent experience Experience managing large-scale full-life cycle implementations of CRM solutions Specialized understanding of marketing strategy and business execution via technology enablementDemonstrated understanding of the adoption of technology and its impact to future operating models and organizational structuresAbility to define trends across industries and articulate their impact to clients’ business and strategic choices, particularly as it relates to social impact / purpose-driven focus areas and opportunities for innovationSuperior critical thinking, analytical, and problem-solving skillsStrong problem solving and troubleshooting skills with the ability to exercise mature judgmentAbility to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte
Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization
We value our people and offer employees a broad range of benefits
Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively
It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges
This makes Deloitte one of the most rewarding places to work
Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities
We are creating trust and confidence in a more equitable society
At Deloitte, purpose is synonymous with how we work every day
It defines who we are
We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments
Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn
We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship
From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP
Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Requisition code: 200331AccoladesTechnology and Innovation
| Technology/Enterprise ArchitectureSame job available in 3 locations
