Senior Manager-South Florida - Georgia Tek Systems
FL, FL
About the Job
Role: Senior Manager – Experience Strategy
Location: South Florida - Hybrid
Duration: Long-Term Contract to hire
What You Will Do:
Location: South Florida - Hybrid
Duration: Long-Term Contract to hire
What You Will Do:
- Deliver exceptional, seamless and inspired experiences for customers and clients who manage their finances online and via mobile devices.
- Define and communicate the Digital Experience Strategy and Roadmaps for digital platforms
- Lead and execute standardization and integration of experiences across Digital Channel initiatives that have wide scope and impact, and require broad business, customer and digital experience knowledge
- Be the ultimate digital customer advocate by assessing pain points, identifying opportunities, and developing solutions that improve the overall customer experience across all digital platforms
- Approves artifacts for alignment to the Digital Experience Strategy and in support of corporate goals and objectives
- Translates business, channel, and marketing objectives into integrated digital strategies
- Collaboratively engage and inspire internal and external stakeholders to drive creative solutions that are sophisticated and engaging digital experiences
- Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional customer-centric experiences
- Craft a vision for how customer experience insights and principles manifest themselves on the digital property and/or platform
- Builds and maintains effective relationships with business and marketing partners to become a trusted advisor in defining the experience
- Works in partnership with Digital Channel Product and Planning teams to ensure alignment with business priorities and product roadmap capabilities
- Inspires the team to relentlessly ideate and pursue the best possible customer-centric digital experience
- Contributes to the development of the Digital Customer Experience group's culture and quality standards
- Seeks out current industry knowledge and educates team members
- Develops and maintains good relationships with project partners (e.g. groups outside the Digital Channel, vendors)
- Collaborates with groups outside the Digital Channel to identify and develop new business opportunities
- Senior Manager, Service Design Director should have previously worked in one of the four creative disciplines ( interaction design, visual design, copywriting, content strategy) but has grown to a level at which they have a strong understanding of all of them.
- Reporting to the AVP, this Senior Manager plays a key leadership role by spearheading, defining, and communicating the digital customer experience strategy and roadmaps for cross initiatives for the Bank's digital properties
- 10+ years of experience in information architecture/experience design within digital media (mobile apps, tablet apps (iOS, Android, etc.); web sites/applications)
- Responsible for providing subject matter expertise and facilitation needed to enable informed and effective Customer Experience decisions.
- A master's or bachelor's degree in a design discipline such as human factors, human-computer interaction, industrial design, interaction design or related areas
- Experience in financial services is preferred but not mandatory
- Experience leading large scale redesigns of complex smartphone/tablet applications and large web sites/applications
- Self-motivated with exceptional analytical skills and attention to detail
- Ability to communicate clearly in both written, diagrammatic and presentation form to internal development teams, creative designers and business stakeholders
- The ability to multi-task, meet tight timelines, and be flexible in adapting processes to meet project needs
- Knowledge of online marketing, advertising, and other interactive experiences, with proven conceptual and design abilities
- Strong understanding of user-centered design methods and principles
- Strong understanding of all the creative domains (visual design, copywriting, content strategy and interaction design)
- Experience leading creative teams from concept to conclusion on large-scale, long-term projects
Source : Georgia Tek Systems
