Senior Manager Technical Program Management for SaaS Solutions (Kennesaw, GA) at Zebra Technologies

Remote Work: Hybrid

The Senior Manager Technical Program Management is a functional leader who develops a team of program managers that operate across all levels of the company and who will drive strategic initiatives, including SaaS product development in realizing our company’s vision.

You will be responsible for leading Agile programs and a cross-functional team of Systems and SW Engineers, Test Engineers, etc. from initial concept to deployment. Additionally, you will meet complex program goals for product performance, quality goals, regulatory compliance requirements, cost, schedule and development budget.

The Senior Manager Technical Program Management will partner with Product Management, Marketing, and our Experience Designers to define the product, solidify the business case, and author the product and experience specifications. Given our multitude of design and development partners will participate in negotiations involving Business Development and Legal.

Must be able to work hybrid schedule out of Kennesaw, GA office

3 days in the office, 2 days remote.

Come join us!

• Functional leadership of program management teams with possible direct supervision of several senior PM’s and managers. Independently drives team growth and development plans and supports individual’s execution of development activities such as training, mentorships, and guiding growth opportunities for high potentials.
• Team leadership for scaled Agile cross-functional innovation teams. Contribute to and promote the development of agile skillset and capabilities within Zebra. Drive execution of solutions inclusive of concept definition, requirements validation, architecture specification, and governance compliance to our Application Lifecycle Management framework.
• Demonstrates the ability to see cross-functional impacts of decisions and project plans and execution. Balances scope, schedule and budget considerations to adjust the project with minimal impact to the business. Understands the business objectives of the program and assumes personal accountability for success of the program against those objectives.
• Establishes standards of performance across programs that are typically complex in nature with cross-functional teams in numerous locations and time zones. Drives continuous improvement initiatives to improve quality, increase efficiency and accelerate time to market.
• Ability to translate customer problems into solution requirements. Works independently with business in defining proof of value and customer’s return on investment.
• Leads system integration planning, release management, and planning for demonstrations, proof of concepts and pilots.
• Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment.
• Independently building relationships and working across all relevant areas of the solution business including Sales, Services, IT, Finance, Marketing, Product, Engineering, and Support.
• Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools.
• Recognized as an "expert" in the business function and processes in which the program is operating
• Motivate a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion
• Independently coordinates deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced.
• Demonstrates advanced understanding of development processes and product launch scope and activities
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams.
• Deep understanding of human resources, employee performance improvement plans, and corrective action policies
• No supervision by management is expected in this position for complex or novel problems.
• May coach or act as escalation point for Managers of Program Management or grades below
• Explore and understand competitive landscape in both product and business terms. Define strategic initiatives to align the business to agile product development. Work closely with Portfolio Management to ensure strategic goals align and are represented in the innovation feature roadmap. Lead development of business plans, strategies and approaches to take advantage of business opportunities.
• Lead strategic partnerships with technology companies (including startups) that are developing adjacent new cutting-edge solution elements. Partner with Zebra Ventures to identify entities that are added-value to your business and solutions.
• Develop and protect intellectual property; be well versed with IP fundamentals.

Minimum Qualifications:

• Computer Science degree, or related technical bachelor’s degree required
• 12+ years Engineering/Program management experience for products in fast paced environment including minimum 2 years as team supervisor or manager
• Experienced team builder, great at collaboration and managing resources; proven interpersonal skills
• Experience leading large cross-functional teams and SaaS programs
• Ability to drive definition and creation of solutions from skeleton use cases
• Advanced program management experience with Cloud development and Software/Services development integration, as well as mobile application development for Android or iOS
• Advanced expertise with software development best practices including Scaled Agile, general Agile program management experience, TDD and Continuous Integration; a track record of applying these methodologies
• Advanced expertise working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges, expert in risk management practices
• Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
• Strong strategic leadership and analytical skills
• Demonstrated ability to influence others
• Exceptional verbal and written communication skills, critical thinking and questioning skills

Preferred Qualifications:

• MBA or Master’s degree preferred
• Strong SaaS and Cloud software solutions experience highly preferred 
• AI experience preferred
• Able to identify and resolve process, procedure, and tool gaps to improve overall program success
• Excellent problem-solving skills and the ability to address complex problems considering various technological and business factors
• Outstanding proactive communication skills: written, verbal, and presentations
• High ownership with a strong bias for action
• Drive a culture of using data insights to help drive decision-making
• Ability to lead, organize, and prioritize multiple projects and requests simultaneously
• Proven ability to build, track, and execute programs from start to finish independently under fast-changing priorities
• Critical time management skills for all owned tasks, often delivering under tight deadlines and managing project timelines and deliverables
• Excellent verbal and written communication skills with strong personal ownership and the ability to align partnerships and collaborations
• Innovative and solution-oriented problem solver who can respond to changing priorities, rapidly adapt, and overcome challenges collaboratively
• Demonstrated ability to stay calm under pressure and be comfortable with ambiguity
• Skills to influence stakeholders at all levels, with the ability to get buy-in and hold people accountable
• Ability to simplify complex technical information in verbal and written form and drive informed decisions across multiple departments
• Exceptional cross-team collaboration focused on execution, follow-through, and accountability; results-driven

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:

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Conozca sus Derechos:

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 150400.00 - USD 225600.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.