Senior Manager, Technology Client Support - Philadelphia, PA - GXO Logistics Supply Chain, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

We invest in technology every year so that we can continue to develop state-of-the-art solutions for our customers. We're always looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Senior Manager, Technology Client Support, you will manage a team of Business Analysts focused on the IT requirements of our clients. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Perform all management-level responsibilities for assigned staff including performance reviews, employee development, coaching, and counseling
• Allocate team resources against demand; help define resource capacity needs
• Provide visibility of team status to senior management while supporting departmental and company goals
• Lead the systems implementation work stream for new business and operations/client initiatives
• Interface with users, develop or oversee solutions and functional specifications, implement and review systems configurations
• Ensure key client and operational users are trained and oversee post-implementation support
• Follow procedures within the business relationship management process area; maintain and develop strong client relationships
• Provide support for internal and external clients according to the company's IT Management System; follow processes for change management, release management, incident and problem management, etc., as you provide services within defined service specifications and Service Level Agreements
• Determine new business opportunities with existing clients and develop proposals for additional services, including analysis of alternatives based on implementation and recurring costs

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of experience in developing, managing, and/ or implementing warehouse management systems (WMS)
• 3 years of experience leading, coaching, mentoring or managing the work of individual contributors
• Experience working within a corporate IT organization using IT service management principles
• Experience in project management of large cross-functional implementations
• Implementation and support experience with web-based applications
• Experience using formal systems development methodologies and project management practices

• Master's degree
• 7 years of cross-functional business experience including technical project management, logistics and/or supply chain, IT solutions development and customer relationships
• Advanced knowledge of IT software and applications development methodologies and processes
• Commitment to process excellence by ensuring proper, efficient and accurate use of the processes
• Ability to communicate well with leadership, team members and other departments Solid facilitation, time management and project management skills
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
• Proficiency in Microsoft Office and Windows applications; ability to quickly learn and achieve proficiency in new software applications

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.