Senior Manager, Technology Operations - Post-Purchase Defect Elimination at Walmart
Bellevue, WA 98004
About the Job
LocationBELLEVUE, WACareer AreaInformation TechnologyJob FunctionTechnology OperationsEmployment TypeRegular/PermanentPosition TypeSalaryRequisitionWD1985716 What you'll do at Position Summary...What you'll do...About Walmart EcommerceWe are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. About The RoleAs a Senior Manager, Technology Operations leader you will help us build and scale our Walmart Fulfillment Services’ (WFS) business
In this role you will shape the defect reduction strategy, delivering solutions that ensure customers get the high-quality items they expect
Not only will you safeguard the customer experience, but you will also drive meaningful improvements to the overall program P&L.We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis
You will lead initiatives focused on customer experience, minimizing seller effort when required and driving prioritization of investments that deliver outcomes for our customer
You will collaborate with Strategy, Operations, Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience for sellers and customers, and to drive post-purchase P&L improvements
You will be an advocate for the customer experience and defect elimination
You will use research to understand customer needs and pain points
You will build strategic plans (short and long range) and use your ability to work across business owners, ops, finance, and supply chain teams to improve our products
Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products. The ideal candidate will have great problem-solving skills, will be extremely comfortable working in fast-paced and ambiguous environments, and will have exceptional analytical skills (SQL, advanced Excel, statistical modeling, etc.)
If you are interested in building a new business from the ground up and solving large and impactful problems at scale, then this role could be for you.Competencies:Owns complex projects end-to-end for a business area; manages risks associated with implementation. Executes on strategy and sets priorities for own team.Leads the development and execution of advanced analytics to address unique business and technical problems and support data-driven decision making. Develops data models (algorithms, approaches) for complex projects to drive business results and value. Collaborates with cross-functional teams to drive highly complex business areas, or ones with high strategic importance
Influences roadmap prioritization of partner teams
Has accountability for the performance and results of the team.Impacts the quality and timeliness of own team’s results and its contribution to business or category goals.Coaches team members and provides feedback to enhance skills, knowledge, and work performance. What You’ll doProject Identification and Prioritization: Identify and address improvement opportunities backend by data analyses, develop business cases, and set objectives and KPIs
Support prioritization of initiatives that drive the best customer experience and business outcome and gaining buy-in from leadership. Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, seller experience, and competitive benchmarking.Roadmap Ownership: Partner with Product and Operations teams to develop roadmaps and metrics that can measure and monitor the end-to-end program experience
Communicate roadmaps and priorities, including engaging with key partners.Collaboration: Define and lead requirements with key partners and partner with them for roadmap prioritization
Collaborate daily with cross-functional team members across business areas including Supply Chain, Product, Engineering, Finance, FC and Store Operations and more.Results and Accountability: Deliver on key cross-functional projects
Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer refunds/contacts, improving cost, quality, customer experience, and delivering bottom line savings.What you'll bring:7+ years of experience in business strategy, supply chain management/operations, finance strategy, or related fields
Demonstrated expertise in driving business outcomes through strategic planning, operational excellence, and financial acumen
Experience with fulfillment & logistics optimization, operational efficiency improvements, and financial modeling preferred
P&L management experience is a strong plus4+ years of experience leading complex, cross-functional programs from conception to completion
This includes driving transformative initiatives that involve strategic planning, stakeholder alignment, resource management, and successful execution of deliverables within defined timelines
Proven ability to manage change, mitigate risks, and achieve measurable business outcomes is essentialProven track record of delivering actionable insights through data analysis, utilizing a wide range of analytical techniques to identify trends, forecast outcomes, and drive business decisions
Demonstrable advanced SQL skills, including writing complex queries, optimizing performance, and working with large datasets to extract and manipulate data from relational databases.Must be highly organized and skilled in planning and prioritizing tasks
Need to develop and execute project plans, identify and manage risks, allocate resources efficiently, and ensure that projects are delivered on time and within budget.Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
You’re comfortable influencing others, managing stakeholders, and communicating clearly.You need to be proactive self-starter with a strong focus on understanding customer needs
A real go-getter who can hit the ground running, even when things aren’t super clear
You’ve got to thrive in a fast-paced environment
Being a team player is key—you’ll need to lift others up while chasing down new insights and adapting to whatever comes your way.Previous eCommerce, Marketplace, or Retail experience
Reverse Logistics, Defect Elimination, or Post-Purchase experience roles a plus.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
The full Job Description can be made available as part of the hiring process.Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc
is an Equal Opportunity Employer – By Choice
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Hoboken, New Jersey US-10279/Bellevue, Washington US-11075:The annual salary range for this position is $108,000.00-$216,000.00 Sunnyvale, California US-04397:The annual salary range for this position is $117,000.00-$234,000.00 Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...10500 Ne 8Th St, Bellevue, WA 98004, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
In this role you will shape the defect reduction strategy, delivering solutions that ensure customers get the high-quality items they expect
Not only will you safeguard the customer experience, but you will also drive meaningful improvements to the overall program P&L.We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis
You will lead initiatives focused on customer experience, minimizing seller effort when required and driving prioritization of investments that deliver outcomes for our customer
You will collaborate with Strategy, Operations, Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience for sellers and customers, and to drive post-purchase P&L improvements
You will be an advocate for the customer experience and defect elimination
You will use research to understand customer needs and pain points
You will build strategic plans (short and long range) and use your ability to work across business owners, ops, finance, and supply chain teams to improve our products
Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products. The ideal candidate will have great problem-solving skills, will be extremely comfortable working in fast-paced and ambiguous environments, and will have exceptional analytical skills (SQL, advanced Excel, statistical modeling, etc.)
If you are interested in building a new business from the ground up and solving large and impactful problems at scale, then this role could be for you.Competencies:Owns complex projects end-to-end for a business area; manages risks associated with implementation. Executes on strategy and sets priorities for own team.Leads the development and execution of advanced analytics to address unique business and technical problems and support data-driven decision making. Develops data models (algorithms, approaches) for complex projects to drive business results and value. Collaborates with cross-functional teams to drive highly complex business areas, or ones with high strategic importance
Influences roadmap prioritization of partner teams
Has accountability for the performance and results of the team.Impacts the quality and timeliness of own team’s results and its contribution to business or category goals.Coaches team members and provides feedback to enhance skills, knowledge, and work performance. What You’ll doProject Identification and Prioritization: Identify and address improvement opportunities backend by data analyses, develop business cases, and set objectives and KPIs
Support prioritization of initiatives that drive the best customer experience and business outcome and gaining buy-in from leadership. Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, seller experience, and competitive benchmarking.Roadmap Ownership: Partner with Product and Operations teams to develop roadmaps and metrics that can measure and monitor the end-to-end program experience
Communicate roadmaps and priorities, including engaging with key partners.Collaboration: Define and lead requirements with key partners and partner with them for roadmap prioritization
Collaborate daily with cross-functional team members across business areas including Supply Chain, Product, Engineering, Finance, FC and Store Operations and more.Results and Accountability: Deliver on key cross-functional projects
Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer refunds/contacts, improving cost, quality, customer experience, and delivering bottom line savings.What you'll bring:7+ years of experience in business strategy, supply chain management/operations, finance strategy, or related fields
Demonstrated expertise in driving business outcomes through strategic planning, operational excellence, and financial acumen
Experience with fulfillment & logistics optimization, operational efficiency improvements, and financial modeling preferred
P&L management experience is a strong plus4+ years of experience leading complex, cross-functional programs from conception to completion
This includes driving transformative initiatives that involve strategic planning, stakeholder alignment, resource management, and successful execution of deliverables within defined timelines
Proven ability to manage change, mitigate risks, and achieve measurable business outcomes is essentialProven track record of delivering actionable insights through data analysis, utilizing a wide range of analytical techniques to identify trends, forecast outcomes, and drive business decisions
Demonstrable advanced SQL skills, including writing complex queries, optimizing performance, and working with large datasets to extract and manipulate data from relational databases.Must be highly organized and skilled in planning and prioritizing tasks
Need to develop and execute project plans, identify and manage risks, allocate resources efficiently, and ensure that projects are delivered on time and within budget.Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
You’re comfortable influencing others, managing stakeholders, and communicating clearly.You need to be proactive self-starter with a strong focus on understanding customer needs
A real go-getter who can hit the ground running, even when things aren’t super clear
You’ve got to thrive in a fast-paced environment
Being a team player is key—you’ll need to lift others up while chasing down new insights and adapting to whatever comes your way.Previous eCommerce, Marketplace, or Retail experience
Reverse Logistics, Defect Elimination, or Post-Purchase experience roles a plus.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
The full Job Description can be made available as part of the hiring process.Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc
is an Equal Opportunity Employer – By Choice
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Hoboken, New Jersey US-10279/Bellevue, Washington US-11075:The annual salary range for this position is $108,000.00-$216,000.00 Sunnyvale, California US-04397:The annual salary range for this position is $117,000.00-$234,000.00 Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...10500 Ne 8Th St, Bellevue, WA 98004, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
