Senior Manager – Business Process Owner (BPO) | Order to Cash (OTC) - Baxter International
Deerfield, IL 60015
About the Job
Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company
Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre
Each of us are driven to help improve patients’ lives worldwide
Join us as we revolutionize kidney care and other vital organ support.*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.As the BPO, you will align with business leadership and build a global Subject Matter Expert (SME) network
This is where you will partner with Vantive IT, a Solution Integrator (e.g
Accenture, Deloitte) and the business to ensure that future-state processes are defined
This includes helping with testing strategies, data quality initiatives and general decision making on future state business requirements
We're all about change and this role involves supporting change management to ensure that business constituents are trained, informed and ready to transition to new systems and processes!Teams will be organized by process tower, and the BPO will partner directly with a Solution Integrator Lead (e.g
Accenture, Deloitte) and a Functional IT Leadfrom Vantive IT and will support the full software development lifecycle.This role will need to define and measure value realization for the program and ensure clear success metrics are defined for the business to ensure successful operations after deployment.The Order to Cash BPO role covers the following functional areas:Managing the order entry process, including receiving and processing customer orders, verifying their accuracy, and confirming availability of products or services.Creating sales orders, updating inventory levels, and scheduling delivery or service dates.Generating invoices and bills, sending them to customers, and processing payments.What position gives to program:Responsible for defining and approving business requirements on behalf of the business SMEs that will receive the new technologies delivered as a part of the program.Demonstrate functional process knowledge broadly across the Vantive business or related healthcare business and be able to make recommendations on program scope decisions.Support targeted organizational change management deliverables for assigned projects – including change impact assessments, team member engagement and communication plans, evaluation plans, case for change roadmaps, training plans, sustainability plans and resistance/mentor plans.Identify and analyze potential risks and challenges associated with change and develop mitigation strategies.Support the production and delivery of training materials associated with the project aligned with functional area.Measure the efficiency of the change management deliverables and make data-driven adjustments.What you'll be doingCrafting end-to-end business processes.Partner with the Solution Integrator to understand “standard” processes within the technology solution versus “customized”.Lead teams to ensure minimal software (ERP) customization.Govern process exception requests and customization requests.Ensure business requirements are met through the new ERP solution.Document value realization and success metric definitions and track for assigned business function.Supply to the successful exit of Baxter TSAs per the plan built during design.Ensure quick decision making overall, with emphasis on issues that are aligned to the process tower.Participate in test strategy definition to ensure process operations can be fully tested through test cycles with focus on process inter-operability, meeting customer and supplier needs and successful quality criteria for launch.Support efforts of data migration and cleansing including coordinating with business functions to cleanse data prior to implementation.Participate in planning for deployments and assisting with leading deployment activities for the successful execution of launch process for each phase of the program.Leads scope of the solution overall through established guiding principles of the program.Support change management framework including team member analysis and management.What you will bring:Bachelor’s degree in business, MIS, Computer Science required10+ years of experience in functional area either in business operations or ground-breaking programs.Experience in healthcare is desired.A consulting background or experience with project management considered an asset.Experience in a data-intensive environment and understanding how best to demonstrate data as a competitive advantage.Experience with ERP software such as Oracle and SAP suite is a plus.Baxter is committed to supporting the needs for flexibility in the workplace
We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite
This policy provides the benefits of connecting and collaborating in-person in support of our Mission.We understand compensation is an important factor as you consider the next step in your career
At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices
The estimated base salary for this position is $144,000 to $198,000 annually
The estimated range is meant to reflect an anticipated salary range for the position
We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change
Individual pay is based on upon location, skills and expertise, experience, and other relevant factors
This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive
For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Equal Employment OpportunityBaxter is an equal opportunity employer
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.EEO is the Law EEO is the law - Poster SupplementPay Transparency PolicyReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information
To learn how you can protect yourself, review our Recruitment Fraud Notice.SummaryLocation: Deerfield, IllinoisType: Full time
Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre
Each of us are driven to help improve patients’ lives worldwide
Join us as we revolutionize kidney care and other vital organ support.*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.As the BPO, you will align with business leadership and build a global Subject Matter Expert (SME) network
This is where you will partner with Vantive IT, a Solution Integrator (e.g
Accenture, Deloitte) and the business to ensure that future-state processes are defined
This includes helping with testing strategies, data quality initiatives and general decision making on future state business requirements
We're all about change and this role involves supporting change management to ensure that business constituents are trained, informed and ready to transition to new systems and processes!Teams will be organized by process tower, and the BPO will partner directly with a Solution Integrator Lead (e.g
Accenture, Deloitte) and a Functional IT Leadfrom Vantive IT and will support the full software development lifecycle.This role will need to define and measure value realization for the program and ensure clear success metrics are defined for the business to ensure successful operations after deployment.The Order to Cash BPO role covers the following functional areas:Managing the order entry process, including receiving and processing customer orders, verifying their accuracy, and confirming availability of products or services.Creating sales orders, updating inventory levels, and scheduling delivery or service dates.Generating invoices and bills, sending them to customers, and processing payments.What position gives to program:Responsible for defining and approving business requirements on behalf of the business SMEs that will receive the new technologies delivered as a part of the program.Demonstrate functional process knowledge broadly across the Vantive business or related healthcare business and be able to make recommendations on program scope decisions.Support targeted organizational change management deliverables for assigned projects – including change impact assessments, team member engagement and communication plans, evaluation plans, case for change roadmaps, training plans, sustainability plans and resistance/mentor plans.Identify and analyze potential risks and challenges associated with change and develop mitigation strategies.Support the production and delivery of training materials associated with the project aligned with functional area.Measure the efficiency of the change management deliverables and make data-driven adjustments.What you'll be doingCrafting end-to-end business processes.Partner with the Solution Integrator to understand “standard” processes within the technology solution versus “customized”.Lead teams to ensure minimal software (ERP) customization.Govern process exception requests and customization requests.Ensure business requirements are met through the new ERP solution.Document value realization and success metric definitions and track for assigned business function.Supply to the successful exit of Baxter TSAs per the plan built during design.Ensure quick decision making overall, with emphasis on issues that are aligned to the process tower.Participate in test strategy definition to ensure process operations can be fully tested through test cycles with focus on process inter-operability, meeting customer and supplier needs and successful quality criteria for launch.Support efforts of data migration and cleansing including coordinating with business functions to cleanse data prior to implementation.Participate in planning for deployments and assisting with leading deployment activities for the successful execution of launch process for each phase of the program.Leads scope of the solution overall through established guiding principles of the program.Support change management framework including team member analysis and management.What you will bring:Bachelor’s degree in business, MIS, Computer Science required10+ years of experience in functional area either in business operations or ground-breaking programs.Experience in healthcare is desired.A consulting background or experience with project management considered an asset.Experience in a data-intensive environment and understanding how best to demonstrate data as a competitive advantage.Experience with ERP software such as Oracle and SAP suite is a plus.Baxter is committed to supporting the needs for flexibility in the workplace
We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite
This policy provides the benefits of connecting and collaborating in-person in support of our Mission.We understand compensation is an important factor as you consider the next step in your career
At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices
The estimated base salary for this position is $144,000 to $198,000 annually
The estimated range is meant to reflect an anticipated salary range for the position
We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change
Individual pay is based on upon location, skills and expertise, experience, and other relevant factors
This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive
For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Equal Employment OpportunityBaxter is an equal opportunity employer
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.EEO is the Law EEO is the law - Poster SupplementPay Transparency PolicyReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information
To learn how you can protect yourself, review our Recruitment Fraud Notice.SummaryLocation: Deerfield, IllinoisType: Full time
Source : Baxter International