Senior Marketing Account Manager [REMOTE - US] - Theo Agency

Description

Key Responsibilities

• Manage key client accounts and develop strong client relationships built around proactive insight sharing, project management and scope management.  
• Take ownership of client relationships—act as the main point of contact, respond in a timely fashion and ensure clients are aware of relevant project updates.  
• Manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated.  
• Lead weekly client status meetings.  
• Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams.  
• Understand agency services and key responsibilities for each cross-functional team member.  
• Lead internal team huddles to ensure timelines and deliverables are being met and ensure client deliverables are tracked in agency PM software. Oversee all existing project deliverables.  
• Work with internal teams to create and manage campaign timelines with clear milestones and deliverables.  
• Understand client business and marketing objectives and ensure the client's needs and requirements are represented during strategy and planning formation.  
• Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.  
• Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives. 
• Understand and manage client scope and billing process.  
• Work with agency leadership to scope new projects, create project/campaign briefs and put together client proposals.  

Skills, Knowledge and Expertise

• 2-4 years of professional, account management experience in a marketing-related industry, preferably at an agency.  
• Ability to understand the dynamics of a client’s business and the sector in which it operates.  
• Strong organizational and time-management skills  
• Strategic, problem-solving and the ability to manage deadlines   
• Excellent communication skills  
• Management experience is a plus  
• Ability to interface with c-suite and executive clients  

Benefits

• Healthcare, Dental & Vision Insurance, Theo covers 75%
• Matching 401K - 100% up to 4%
• Unlimited PTO 
• Maternity/Paternity benefits 
• Remote work support 
• Complementary supplemental insurance 
• Unlimited volunteer time
• Charity matching