Senior Marketing Operations Specialist, Global Strategic Marketing at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

The Opportunity
This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We're revolutionizing the way people monitor their glucose levels with our new sensing technology.

As a key member of our GSM Marketing Operations team, the Senior Marketing Operations Specialist will play a pivotal role in ensuring compliance and operational efficiency within our Global Marketing function. This role will require depth of experience in managing a PRC/MLR review process in medical devices or a similar category, coupled with an ability to lead/influence stakeholders and partners toward adopting new systems, tools and processes that will reinforce compliance while increasing efficiency.

What You'll Work On

• Manage the end-to-end review and approval lifecycle of promotional materials, utilizing electronic review system (Veeva PromoMats)

• Collaborate cross-functionally with Regulatory, Medical, Legal, Marketing, and Agencies

• Ensure material submissions meet quality standards prior to circulation to Reviewers and provide proactive guidance where needed

• PRC meeting management and facilitation: This includes but is not limited to agenda planning, calendar management, handling of expedite reviews, and capturing consensus outcomes during live discussion meetings

• Support escalation process in partnership with Marketing teams

• Ensure Agencies, Marketers, and Reviewers receive appropriate PRC/MLR process training and adhere to process guidelines and best practices

• Involved in the planning and execution of product launches, new indications, and label updates in partnership with Marketing and Regulatory

• Support material prioritization efforts in partnership with Marketing

• Lead and partner with Ad Promo specialists that in MLR submission priority management, while collaborating with marketing teams and other stakeholders to ensure assets move quickly through the process; and track timely approval of promotional materials for efficient review

• Identify and resolve issues to ensure reviews are efficiently completed throughout the stages of the approval process

• Oversee and track electronic review cycles to meet approval timelines

• Involved in project work supporting continuous improvement and innovation

• Represent Abbott Diabetes Care as the global lead for divisional MLR processes, best practices, and digital solutions

Required Qualifications

• Bachelors Degree or an equivalent combination of education and work experience

• 5+ years of relevant project management experience.

• Extensive in-depth knowledge of project planning techniques and working knowledge of automated project planning tools required.

• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver difficult messages; execute with limited information and ambiguity.

• Leadership and influencing skills

• Sound business and technical acumen

• Experience with stakeholder management

• Ability to communicate at all levels with clarity and precision both written and verbally.

• Strong presentation skills

• Ability to remove barriers and enable teams to complete their objectives

• Excellent problem-solving and critical-thinking skills

Preferred Qualifications

• Previous experience within healthcare Ad Promo MLR/PRC processes preferred

• Prefer experience in sales operations, marketing operations, and compliance operations.

• Experience with digital PRC/MLR solutions and modular content (e.g., Veeva PromoMats, Adobe AEM/Workfront, Veeva Vault, Veeva Claims Library)

The base pay for this position is $95,500.00 – $190,900.00. In specific locations, the pay range may vary from the range posted.