Senior NOC Technician - Insero Talent Solutions
Rochester, NY 14614
About the Job
Insero Talent Solutions is recruiting a Senior NOC Technician for a manufacturing company in Rochester, NY.
General Responsibilities
Under the supervision of the IT director, provides quality desktop hardware and software deployment support for internal employees.
- Has a strong desire to embrace technology as a means of improving service.
- Provide timely resolutions to support requests while demonstrating customer care skill and practices, solid knowledge of PC equipment and configurations.
- Working knowledge of LAN, WAN Citrix environments.
- Ability to quickly diagnose and resolve problems relating to operating systems, hardware, applications, and networking while maintaining a friendly demeanor.
- Excellent customer service skills, attention to detail, and ability to multi-task
Specific Duties
- Responsible for workstation builds/rebuilds, new user setups, equipment moves and other related jobs as needed.
- Responsible for completing software installation requests using department tools and in accordance to department policies, procedures and scheduled timelines.
- Performs desktop hardware and software troubleshooting, diagnostics, repair, testing, and upgrades. Logs, documents and closes customer incidents/requests through call tracking software and in accordance with established procedures.
- Provides proactive and professional communication to customers regarding the status of their requests and ensure tracking software is updated with current information on request status. Provides basic training to end-users to use technology available to them as needed.
- Provides employee support to remote sites. Must be willing and able to drive to remote site and perform special projects as assigned by management.
- Works in a team environment and consults co-workers and procedures to optimize quality and achieve timely resolution. Assists or trains team members as needed in performance of their job duties.
- Provides input on process changes and/or improvements to reduce end user down time or to enhance the quality of the desktops/software customers utilize.
- Communicates effectively with customers, technical experts and all levels of management.
Qualifications (specify required or desired):
- Associates in a related field desired.
- Minimum of 3-4 years Desktop Support industry experience and problem solving/troubleshooting.
- Experience supporting Windows 7, Windows 10, Outlook, MS Office, Anti-Virus, current imaging and deployment solutions, and VPN.
- Knowledge of Cisco VOIP solutions and analog phone systems a plus
- Senior level is achieved with 10+ years’ experience, demonstration of leadership, and exceptional job proficiency
Source : Insero Talent Solutions