Senior Office Assistant -Rehabilitation Department - Casual at ChristianaCare

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

Our Rehabilitation Department located in Wilmington De is looking for a Casual Senior Office Assistant to coordinate all administrative activities for therapy patients including but not limited to scheduling, billing, and reimbursement.

The responsibilities of the Senior Office Assistant will include, but are not limited to.

Oversee all front desk operations as applicable.

Train new personnel on clerical functions.

Schedule patient appointments with awareness of insurance and prescription parameters.

Register new patients in a timely manner, including collecting patient demographic information, insurance information and original prescription for new patients.

Assist with patient’s completion of intake forms. Advise patients of insurance benefits related to physical therapy coverage.

Verifies patient insurance coverage information including compatible insurance plans, verifies appropriate referral authorization and identifies appropriate co-payment.

Obtain pre-certifications and referrals for new patients and follow up for additional visits within the allotted time frame.

Performs research and follow-up on insurance and/or prescription issues for patient and referring physician offices. Responsible for researching issues and responding directly to customer.

Maintain communication with clinical staff to ensure appropriate scheduling and avoidance of any delays in treatment.

Maintain frequent communication with site program manager regarding clerical operations as applicable.

Interact with physicians and physician’s offices in a professional courteous manner.

Responsible for medical chart management.

Call or email new patients to confirm appointments and no-show patients to obtain reason for no show and to remind them of next appointment date.

Coordinate and schedule patient transportation.

Perform general receptionist duties as applicable to the site.

Create charts for new patients with all necessary information in a timely manner.

Record daily statistics in monthly log.

Follow protocol for medical records requests.

Sort and distribute all incoming mail.

Inventory and order office supplies as needed.

Office Hours:

• Varied Schedule/Varied Locations

Qualifications:

• High School Graduate or Equivalent
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred
• Good communication skills.
• Medical Terminology.
• Must have transportation

About ChristianaCare

Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.

From the clinical providers to the logistical support, everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first, anchoring ourselves in Love and Excellence, this delivery of care and dedication of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.