Summary

Working in a Mail Services on campus which could include various types of administrative support, retail mail and package services, mail sorting and delivery, site organization and basic cleaning. 

This will largely depend on the candidate and how quickly they pick-up different activities.

​***Shift timings***

8:00 AM    to 5:00 PM (Mon- Fri)

Responsibilities

POSITION PROFILE 

Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. 

Also operates High volume mail management systems. 

Generates reports for digital printing, imaging, and mail systems in digital format. 

Supports customer facing requests in a retail mail/shipping environment

May also provide operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, and related software. 

Note: Due to the higher level of presentation and telephone skills needed to perform customer service duties, employees performing this function are considered to be Senior On-Site Services Specialist. 

This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. 

JOB DUTIES AND RESPONSIBILITIES

 Operating MS Office and Email systems for opening, sending and retrieving files 

Opening, saving and transferring PC files based on established protocols 

Accessing document management systems via established protocols 

 Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. 

Calculates charges for jobs performed and maintains some billing logs. 

May perform filing duties in conjunction with specific customer requests. 

Delivers mail and packages to pre-determined customer locations within and outside of the site. 

May travel between customer’s buildings. 

Answers customer questions regarding status or feasibility of job requests. 

Performs duties related to the shipping of materials. 

Performs duties related to the receiving of materials.

May perform occasional cleaning duties as needed. 

Uses all copier equipment, calculator, fax machine, postage meter and some PC. 

 Performs filing duties, which may include ‘purging’ and archiving old documents.

Performs other duties as assigned.