Senior Operational Excellence Manager - Gilbane Building Company

Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Senior Operational Excellence Manager to combine and leverage the roles and responsibilities of OpEx Managers, Managers of Engineering, Business Consultants, and Learning Coordinators to provide support and services to Gilbane project teams, Department Heads and Operations Leaders, ensuring that Gilbane has the capacity and capability to execute its strategic plans, mitigate risk, and focus on customer needs. This role will sit primarily in the office. 

Who are we?  

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1873. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more! 

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Who are you? 

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.  

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.  

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship. 

What’s in it for you?   

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader. 

• Drive and lead
• Leverage results from processes, policies and procedures such as: ProCheck Process (ProStart, ProCheck, ProFinish), Quality In Construction (QIC), Client Satisfaction Surveys, Lessons Learned, Procore, Project Financial Forecasting, Strategic Planning, and Accountability to identify individual and business needs
• Develop and implement Quality Improvement Action Plans & Programs and other initiatives designed to facilitate execution, leadership and management efforts, goals and objectives, which support Gilbane’s Mission, Vision, Values and brand
• Provide direct supervision to Business Unit and Divisional OpEx Managers, Managers of Engineering, and Learning Coordinators and support in the execution of job duties and responsibilities
• Include Business Unit and Divisional Business Consultants in all Operational Excellence planning, execution and coordination activities
• Drive Kickoff Meetings and Lessons Learned preparation and meetings to help project team elicit value
• Can develop and implement process improvements with project teams (examples may include improving principals’ meetings, or helping staff find more efficient methods, or run Lean improvement session)
• Ensure compliance with key customer, quality, risk mitigation, training, operations policies and processes. Ensure all risk management records are complete, compliant and accessible
• Serve as a liaison between Corporate and Divisional management, Business Unit Leaders, Senior Project Executives, Department Heads and project teams to ensure alignment between strategy, execution and continuous improvement
• Support and coordinate Divisional and Business Unit Peer Groups
• Develop and lead the training programs for new and existing employees which support Corporate Learning Requirements and strategy, Region and Business Unit strategies, Customer feedback, and Employee feedback

EXPERIENCE/EDUCATION

• BS in Engineering, BA in Organizational Development or related field
• 10+ Years in the Construction Industry; preferably with a national or global Construction Management Firm
• Minimum of 5 years at Gilbane
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Experience with industry recognized Quality Management Systems
• Proven ability to facilitate cross-functional teams including internal and external stakeholders
• Ability to analyze and report data across multiple platforms (Microstratgey, Sharepoint, Microsoft Excel, etc.)
• Experience in corporate training development, execution, planning and coordination
• Advanced analytical skills using MicroStrategy and knowledge of creating their own reports and dashboards.
• Ability to travel (approx. 40%)
• Available for occasional evening work

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.