Senior Operations Manager - NY - CookUnity
New York City, NY
About the Job
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
The Role
As Senior Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs. You will work cross functionally with the Culinary Department and you will report to the Market Director.
Your time will be spent running the daily operations of the entire NY market, as well as driving improvement measures, and operational strategy.
You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency.
Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth.
Responsibilities
- Help build a fulfillment and logistics team providing them with necessary tools, proper training and quality direction
- Handle the relationship with local and regional couriers and ensure our meals are delivered to our customers at the time and date they expect
- Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Ensure compliance of health and safety policies
- Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests
- Troubleshoot issues and provide solutions to complex logistics challenges
Qualifications
- 4+ years of senior management experience
- Previous experience in Fulfillment, Shipping and/or Logistics highly-dynamic operations.
- Restaurant and/or food experience a plus
- Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.)
- Outstanding communication and organizational skills.
- Able to communicate in Spanish
- Able to lift up to 50 pounds and push and pull up to 100 pounds
- Work in temperature controlled environments
- Able to work onsite each work day
- Position requires weekends and holidays
Benefits
- Health Insurance coverage
- ⛱ PTO policy and paid sick days
- We grow, you grow: Stock Options Plan granted on Day 1.
- Eligible for bi-annual performance bonus
- Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid
- Compassionate Leave: 3-5 days each time the need arises
- A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- ♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
- Personalized Spanish coach
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
Compensation
All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
