Senior Outbound Product Manager - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview: We are seeking a dynamic and experienced Outbound Product Manager to join our team, focusing on the admin and platform owner personas. In this role, you will be responsible for driving the adoption and success of our solutions tailored for administrators and platform owners. You will work closely with cross-functional teams, including product management, marketing, sales, and customer success, to ensure our products meet the needs of these key user groups and deliver exceptional value.

Key Responsibilities:

• Product Evangelism: Act as the primary advocate for our solutions for admin and platform owner users, both internally and externally. Present and influence C-level executives on key initiatives, resourcing, and growth strategies.
• Customer Engagement: Build and maintain strong relationships with admin and platform owner users, gathering feedback and insights to inform product development. Conduct demonstrations of the product, both standard and tailored to prospects and existing customers.
• Market Analysis: Stay up-to-date with industry trends and competitive landscape to identify opportunities for differentiation and innovation in solutions for admin and platform owner users.
• Content Creation: Collaborate with product marketing to develop programs and go-to-market content, including product launches, website content, social media, product videos, webinars, tradeshows, case studies, and blog posts.
• Sales Enablement: Produce and deliver sales education materials to empower the sales team with the knowledge and tools needed to effectively sell our solutions.
• Cross-Functional Collaboration: Work closely with product teams to formulate our product vision and strategy. Influence the product backlog based on feedback from customers and the sales organization.
• Thought Leadership: Develop compelling positioning and thought leadership content to establish our company as a leader in solutions for admin and platform owner users.

• 3-5 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience.
• Proven track record of building and executing successful product experience strategies.
• Strong customer engagement and presentation skills, with experience delivering product presentations to large audiences.
• Creative thinker with the ability to generate and execute innovative product experience ideas.
• Experience working with a high-growth SaaS product line preferred.
• Willingness to travel up to 25%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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