Senior PC Support Technician at TEKsystems

Top Skills' Details

1. Legacy Computer Hardware experience

2. Break/fix Desktop Support

3. Linux Exposure

Job Description

This is an opportunity to join a highly skilled technical team! Team members gain experience in supporting some of the most complex computing environments within our company. We work in partnership with Engineering Programs on a variety of different technical platforms. You won’t have worry about passing the time or working on repetitive tasks in this fast-paced environment. Every day brings something different!

Job Description:

This position will facilitate engineering and operations labs in implementing contractual/government cybersecurity regulations. Responsibilities include working with engineering teams to identify actionable cybersecurity milestones, advise and assist on milestone completion, and update compliance documentation upon milestone completion. The technician will also help maintain related cybersecurity records in order to demonstrate compliance to contractual and government regulations.

Principal Responsibilities:

-Engaging directly with customers to achieve project goals

-Engaging with multiple Digital Technology teams to drive tasks to completion

-Interface with multiple Digital Technology solutions, including Multi-Factor Authentication (MFA), Network Access Control (NAC), Active Directory (AD) Services, Endpoint Protection (EPP), Network Segmentation, and Vulnerability Management (VM)

-Excellent customer service skills

-Excellent communication and interpersonal skills

-Ability to create and maintain detailed documentation with a strong attention to detail

-Ability to interact effectively in a team environment

-Aptitude to multitask workloads

-Ability to resolve difficult customer situations and escalate issues when appropriate

-Consistent follow-through on assigned tasks

-Ability to prioritize tasks and complete assignments in a timely manner

Additional Skills & Qualifications

Required Qualifications:

-Government Security Clearance is a nice to have but not required. Candidate should have at least 2+ years med/large enterprise experience in at least two of the following:

-----Client computer hardware and software support

-----Experience working directly with customers

-----Windows (XP or newer OS)

-----Linux (CentOS, Red Hat Enterprise, Ubuntu)

  For Contract and Contract to Hire positions: You must include the language below in all job postings. This language SHOULD NOT BE ALTERED IN ANY WAY. 

o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.