Senior Platform Architect - Public Sector (Federal) - ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and were proud to be one of FORTUNE 100 Best Companies to Work For® and Worlds Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.  This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.  This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.  This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.

An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.  They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

• Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap

• Enterprise architecture

o Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives

o Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems

o Establish and manage technical governance processes

• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.

• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support

• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients

• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes

• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points

• Define solutions across the platform that align to out of the box capabilities

• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Qualifications

To be successful in this role you have:

• Cloud Application Technology Experience

o Minimum 2 years of ServiceNow Platform Experience is required

o Cloud Platform certification(s)

o Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy

o Familiarity with Enterprise Workflow Platform

• Consulting Experience

o Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company

o 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)

o Fortune 500 or OEM Software or Cloud CO enterprise architect

o Career Progression (Technical, Architecture)

o Experience working with functional business leaders

o Experience identifying business objectives and developing outcome-focused roadmaps

o Experience working with large Consulting/SI organizations

• Enterprise Architecture Experience

o 10+ years large program experience leading architecture and design

o Enterprise Architect certification (TOGAF, IT4IT, etc)

o Database, core data design, Security, integrations

• Meet and Maintain the requirements to work in a FedRAMP environment 

o i.e - Be able to undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person

• Ideal location for federal work – (Open to Remote)

o Preferred locations would include:

o Northern Virginia

o District of Columbia (DC)

o Maryland

Required Competencies:

• Customer Focus

• Collaborates

• Drives Results

• Cultivates Innovation

• Courage

• Consultative Perspective

• Manages Complexity

• Strategic Mindset

• Technical Development

• Travel up to 40%