Senior Principal Inbound Product Manager - Gen AI Analytics at ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue

• Communicate product priorities and build consensus

• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

• Work with multiple teams to guide projects through development and bring high-quality products to life

• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction

• Communicate complex problems into easily understood requirements and provide solutions

• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Qualifications

To be successful in this role you have:

• 12+ years of software product management experience

• Strong prioritization skills and the discipline to focus on high impact activities

• Experience defining and capturing product requirements and transforming them into a product roadmap

• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

• Experience driving solution development through big-picture solution development

• Ability to serve as a team lead, and coach employees at lower levels

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.