Senior Problem, Incident and Event Management Engineer - Humana
Concord, NH
About the Job
Become a part of our caring community and help us put health first
The Senior Problem, Incident and Event Management Engineer drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Senior Problem, Incident and Event Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Problem, Incident and Event Management Engineer establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Use your skills to make an impact
Qualifications:
+ Ability to work nontraditional schedule (2 _nd_ shift or similar from an EST perspective)
+ ITSM experience
+ 3-5yrs Major Incident Management experience
+ Deep understanding of ITSM practices (Incident, Problem, Change, etc.)
+ Verbal and Written communication
+ Ability to disseminate summary, impacts and status updates around Major Incidents to broad audiences of varying levels
+ Proven capability to produce crisp and robust written communications.
+ Ability to work with cross functional IT teams - internal and external (vendors/consultants)
+ Drive Major Incident calls/bridges - managing the participants with a focus on restoration actions
+ High level understanding of industry standard technologies - network, cloud, application support, etc.
+ Proficient in Microsoft tools and other collaborative apps
Preferred Skills:
+ ITIL Certification
+ Familiar with industry standard on call paging solutions - Pager Duty, Service Now, xMatters, etc.
+ Experience implementing Incident Management methodologies within a Fortune 100 IT environment
+ Familiar with event correlation tools and functions
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Work-At-Home Requirements:
+ WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
+ A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
+ Satellite and Wireless Internet service is NOT allowed for this role.
+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Why Humana?
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
+ Work-Life Balance
+ Generous PTO package
+ Health benefits effective day 1
+ Annual Incentive Plan
+ 401K - with company match
+ Well-being program
+ Paid Volunteer Time Off
+ Student Loan Refinancing
If you share our passion for helping people, we likely have the right place for you at Humana.
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,600 - $119,200 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Senior Problem, Incident and Event Management Engineer drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Senior Problem, Incident and Event Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Problem, Incident and Event Management Engineer establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Use your skills to make an impact
Qualifications:
+ Ability to work nontraditional schedule (2 _nd_ shift or similar from an EST perspective)
+ ITSM experience
+ 3-5yrs Major Incident Management experience
+ Deep understanding of ITSM practices (Incident, Problem, Change, etc.)
+ Verbal and Written communication
+ Ability to disseminate summary, impacts and status updates around Major Incidents to broad audiences of varying levels
+ Proven capability to produce crisp and robust written communications.
+ Ability to work with cross functional IT teams - internal and external (vendors/consultants)
+ Drive Major Incident calls/bridges - managing the participants with a focus on restoration actions
+ High level understanding of industry standard technologies - network, cloud, application support, etc.
+ Proficient in Microsoft tools and other collaborative apps
Preferred Skills:
+ ITIL Certification
+ Familiar with industry standard on call paging solutions - Pager Duty, Service Now, xMatters, etc.
+ Experience implementing Incident Management methodologies within a Fortune 100 IT environment
+ Familiar with event correlation tools and functions
Work-At-Home Requirements:
+ WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
+ A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
+ Satellite and Wireless Internet service is NOT allowed for this role.
+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Why Humana?
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
+ Work-Life Balance
+ Generous PTO package
+ Health benefits effective day 1
+ Annual Incentive Plan
+ 401K - with company match
+ Well-being program
+ Paid Volunteer Time Off
+ Student Loan Refinancing
If you share our passion for helping people, we likely have the right place for you at Humana.
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,600 - $119,200 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana
