Senior Product Analyst - HCA Healthcare

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Product Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Product Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

JOB SUMMARY 

The Senior Product Analyst is a SME on HCA’s Enterprise Application Portfolio Management (APM) Process and associated products. This position will work closely with the APM Process Owner and other team members from the APM Navigator Team, Third Party Data Transmissions Teams, Application Rationalization Team, other APM team members, and our customers. They will be working with these teams and other teams within Information Protection Security (IPS), the Service Management Organization (SMO) and other HCA teams. This role requires strong communication skills and a high level of situational confidence. The role must display executive presence, confidence, and critical thinking for APM transformation. The role develops a trusted advisor relationship with key stakeholders including business leadership, ITG leaders, and other department professionals.

Duties Include:

• Creation of business requirements, documents, business workflows, data flow diagrams and other workflows as required

• Participation in scrum meetings with appropriate developers and organizations

• Lead meetings with colleagues, the business and our customers to solicit requirements

• Documentation and management of priorities within appropriate work management tools

• Work closely with the APM Process Owner and leadership for alignment of priorities, tasking, and deliverables

GENERAL RESPONSIBILITIES

• End-to-end knowledge and management as assigned of the Service Central workflows related to APM to include the APM Intake workflow and associated catalog items, process mappings, and associated processes such as CMDB (Design, Implement, and Execute)

• Assist in the maintenance in the logical model for APM within Service Central

• Ensures all APM Service Central field formatting and usage is consistent

• Ensures the integrity of all APM integrations with Service Now and other systems

• Defines requirements and standards, mapping of data fields, testing and producing solution designs/diagrams

• Investigates issues and proposes solutions for anything related to APM

• Creates and maintains APM documentation

• Creates and maintains end-user APM training as required

• Works closely with Asset Management Process Analyst, internal ServiceNow Architects, Developers and Data/Analytics teams

• Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately

• Provides expertise in process design, including elicitation and prioritization of business requirements

• Identifies and monitors process KPI’s and reports to leadership in agreed-upon cadence, as required

• Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.

• Follows all ITIL processes in relation to personal/team ticket management

• Investigates problems and risks to define propose solutions and/or mitigations

• Understands all Administrative functionalities of the ITSM tool and understands their impact on process workflows

• Reviews and presents enhancement or change proposals to the Governance committee

• Assists in prioritization of work requests for the ITSM Development team

• Completes all assigned deliverables and contributes to success of projects and annual ITSM tool upgrades

• Communicates with end users and other stakeholders through multiple channels

• Implements and Facilitates User Review Groups, as required

• Builds and enhances relationships across ITG and other stakeholders within the enterprise

• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.

• Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.

• Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.

• Serves as process expert and SMO liaison on audit-related inquiries.

EDUCATION

Bachelor’s degree preferred

EXPERIENCE

5+ years of relevant work experience required

OTHER/SPECIAL QUALIFICATIONS 

• IT Infrastructure Library (ITIL) understanding

• Demonstrated knowledge of use case analysis and workflow design

• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats

• Excellent ability to write for different platforms and audiences

• Great listener, interviewer, researcher

• Excellent conflict management and negotiation skills to consistently achieve “win-win” results

• Passion and concern with improving the organization

• Proven organizational skills

• Aptitude for learning and customer focus

• Ability to work independently and self-manage, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

• Working knowledge of vendor management principles and procedures.

• Excellent understanding and ability at explaining IT processes and ability to solicit requirements

PHYSICAL DEMANDS/WORKING CONDITIONS

• Long periods of sitting at a computer

• Approximately 5% travel or less

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Senior Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.