Senior Product Designer - Ontrac Solutions

This individual contributor role will partner with a cross-functional team across user experience, product management, engineering, and business operations to develop transformational health and wellness experiences, shepherding ideas from Discovery through Delivery, while continuing to bring clarity, efficiency, and quality to our teams and products.

The individual role will marry solid facilitation, visual, and user experience design skills with a deep understanding of user-centered design methodologies to understand customer and business problems, design innovative solutions, and ship pixel-perfect finished products that allow our customers to make fast and accurate decisions about their health and wellness. Reporting to the Product Design Manager, the Senior Product Designer will take the lead in designing for several complex features and initiatives for your assigned product area, working closely with your 4itB partners across business, product, and engineering to progress the customer's experience while continuing to raise the level of quality using valuable frameworks, design tools, and user-centered design methodologies.

Responsibilities:

• Own the designs for wireframes, storyboards, user flows, process flows, site maps, interactions, high fidelity designs and prototypes for medium to large sized features or initiatives for your product area.

• Collaborate with your designated 4itB partners, working to uphold design and user experience quality, consistency, and alignment across all initiatives and translate research insights into customer-driven experiences.

• Leverage our design system to ensure consistency in experiences across our ecosystem while learning to identify opportunities to diverge from the design system to create and/or evolve new guidelines and UI patterns that can be contributed back to the design system.

• Communicate design ideas and sell concepts to members of your 4itB pod and key stakeholders; Negotiate to arrive on a compromise that can meet both the customer and business need, if needed.

• Ensure design solutions are informed by the voice of the customer, partnering with your 4itB pod and the design lead for your product area to continuously identify opportunities where research can inspire, optimize or elevate the design.
• Consider existing insights, technical constraints, business needs, and platform-specific needs to produce data-informed solutions.

• Effectively manage concurring design deliverables for multiple features, communicating frequently with your 4itB partners and the product design lead on your progress, dependencies, and challenges to ensure risk mitigation and on-time delivery.

• Inform and participate in user research activities to ensure the research is designed to yield insights which can inform the evolution of the design solution.

• Proactively look for and resolve high-level issues and opportunities to ensure the shipped experiences match the design deliverables.

• Be an effective advocate and promote design thinking practices within your pod

Qualifications

• Bachelor's degree in Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field and at least 3 years of experience designing for large-scale desktop, mobile web, and mobile app consumer experiences.

• A strong online or PDF portfolio that demonstrates a deep understanding and application of design thinking methodologies to shepherd ideas from discovery through delivery and continued optimization. Applications without a portfolio will not be considered.

• Proficiency using prototyping tools (Sketch, Figma, Adobe Creative Cloud)

• Experience designing with WCAG accessibility standards.

• Experience working in a fast-paced environment as a member of a cross-functional team which includes product managers, product designers, researchers, service designer, developers, business leaders, and program managers.

• Experience working in and familiarity with Agile software development practices

• Experience designing for both web and mobile

• Excellent verbal and written communication skills

Preferred Qualifications:

•  Experience leveraging design systems to achieve consistency and continuity in experiences across platforms and form factors.

• Experience with product development processes and an understanding of how to solve product challenges across platforms.

• Experience using data analytics and insights to drive design decision making to identify opportunities that best solve customer and business problems.

• Advanced understanding of usability and user-centered design practice and process.

• Experience iterating and optimizing experiences for existing features using data and user research.