Senior Product Manager - CPQ - ADT

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​

Check out more about life at ADT here.

This role requires you to be onsite three days a week at either Boca Raton, FL headquarters, Irving, TX, Blue Bell, PA or San Francisco locations. The other two days are remote, offering the flexibility you need while still engaging in meaningful collaboration with cross-functional teams.

What You'll Do:

As the Senior Product Manager - Salesforce CPQ you'll own the feature product and program backlog for the Salesforce CPQ implementation for ADT. You will define and support the building of desirable, feasible, viable, and sustainable products that meet customer and employee needs over the product-market lifecycle. You'll collaborate with a wide range of people to identify and define user and customer needs, understand the solution context, and develop the program vision, roadmap, and features required to meet those needs.

With a continuous improvement lens and collaborative approach, as a Senior Product Manager, in partnership with the Director of Product Management, you will work with a wide range of functional subject matter experts across the business from operational leaders, VPs, finance and accounting partners, architects, etc. You will identify and document desired product engagement state, inclusive of end-to-end processes, data flow, integrations, enhancements, expected experience, and noted upstream and downstream system channel impacts. The Senior Product Manager should ensure such conceptual and technical requirements have clearly defined ROI backed by data and analytics and are aligned to the value drivers and customer-centric model defined by Product Management.

You will also work closely with enterprise and solution architects and Product Owners to collaborate and workshop thorough requirement collection, feedback, or testing required of business functional SMEs and business approvers.

• Maintain log of all business requirements for the Salesforce CPQ application, owned by Product Management.
• Maintain a 36-month roadmap aligned to business strategy, product vision, ROI, and digital transformation initiatives.
• Heavily involved in program backlog refinement and prep for SAFe Agile Program Increment (PI) planning and plays a significant role in the planning event itself.
• In coordination with Product Management, reviews and reprioritizes the backlog as part of the prep work for Iteration Planning.
• Will be an ADT user and customer SME, knowledgeable on all user and customer touchpoints, system interactions, gaps, and opportunities.
• Lead efforts to identify, map, and improve the employee and customer experience journey and business product engagement from inception.
• Understand the key inflection points of the quoting journey to identify critical quoting, tax, finance, and accounting processes and requirements as well as balancing the need for a simplified end-to-end customer and employee experience.
• Identify product capability refinement and/or cross system alignment needed to mitigate data integrity issues and agent engagement or customer erosion and churn.
• Works closely with Finance, Accounting, Tax, and Audit partners for accurate requirements and user acceptance testing.
• Maintains close liaison with local operational leadership teams from sales to field tech install, to care/service to identify product development needs.
• Assists in development and execution of graphics, journeys, visual aids, and tables to support components of feature documentation.
• Interfaces with and supports Product Owners to support coordination of business testing, acceptance, feedback. Validating that all stories in the backlog meet acceptance criteria, that they have the appropriate detail, persistent acceptance tests, and that they otherwise comply with the Definition of Done (DoD) methodology.
• Other job duties as required.

What You'll Need:

• Bachelor’s degree.
• 5+ years of Product or Program Management experience.
• 2+ years of experience with Salesforce. Salesforce CPQ product experience strongly preferred.
• Experience and genuine interest in the user experience and backend functionality for quoting, finance, accounting, and billing processes and details.
• Strong verbal and written communication skills that focus on effective facilitation, collaboration, and persuasion.
• Proficiency in Atlassian Jira, Confluence software preferred.
• Strong analytical mindset that can fluctuate between high level and “being in the weeds.”
• Ability to see the big picture, make thoughtful tradeoffs, and focus on what matters.
• Bias for action, a sense of urgency, and willingness to dive into the data.
• High facilitation and collaboration skills.
• Ability to self-start, work independently, be versatile, and maintain personal resiliency in a dynamic environment.
• Experience with business case development, financial fluency, and interpreting data - even when imperfect.
• Advanced level technical knowledge/capabilities associated with IT system architecture(s); (SFDC ecosystem preferred)..
• Quoting, order submission, and billing product experience – Order summary, tax, finance, loans, contracts accounting, internal audit (strongly preferred).
• Product Owner/Product Manager certification preferred and/or Scrum Master certification a plus.

Compensation & Benefits:

The salary range for this role is $113,600 – $170,400 and is based on experience and qualifications.

Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be on 12/22/2024.