Senior Product Manager at NICE

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system.

Our market is currently transitioning from on-premise technologies to Cloud, and NICE is leading the way in providing clear solution, technology and thought leadership.

A major responsibility is to bring technology disruption to our 911 emergency communications market through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.

The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.

The Product Manager will be instrumental in product and strategy alignment including execution of the strategy throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

How will you make an impact?

• Drive innovation and disruption in the NICE Public Safety & Justice market.
• Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Responsible for product strategy, evolution planning, and detailed product roadmaps focused on Cloud delivered Evidencentral and well-established Public Safety on-premise Inform solution.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by contacting customers to solicit feedback on company products and services – some travel is required.
• Gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap.
• Collaborate with marketing, presales, sales, partners and customers to drive business, maintain product knowledge, and ensure clear communication.
• Maintain a collaborative approach across the Public Safety and Justice portfolio.
• Work closely with development teams to ensure on-time deliveries of product releases.
• Manage partner activities for OEM products including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning.

Have you got what it takes?

• Bachelor’s Degree required.
• 7+ years of product management/marketing experience in the related Emergency Communication Center and Public Safety market spaces.
• Experience with successfully introducing new products to market as well as full lifecycle management.
• Excellent oral and written communication skills.
• Excellent negotiation skills to resolve internal and external competing priorities.
• Communicate effectively at all levels, from executive management to individual contributor.
• Ability to adapt with resiliency and demonstrate a “can do” approach.
• Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering.
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
• Strong understanding of the DevOps cycle and tools used.
• Acumen to learn fast with the ability to self-educate on relevant technologies.
• Understanding of business process and project costs pertaining to licensing and 3rd party product maintenance.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.