Senior Product Manager - Infrastructure at ZocDoc
New York, NY 10001
About the Job
Our MissionHealthcare should work for patients, but it doesn’t
In their time of need, they call down outdated insurance directories
Then wait on hold
Then wait weeks for the privilege of a visit
Then wait in a room solely designed for waiting
Then wait for a surprise bill
In any other consumer industry, the companies delivering such a poor customer experience would not survive
But in healthcare, patients lack market power
Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient
To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans
By giving patients the ability to see and choose, we give them power
In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around
In time, this will drive quality up and prices down. We’re 16 years old and the leader in our space, but we are still just getting started
If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionAs a Senior Infrastructure Product Manager at Zocdoc, you will play a critical role in shaping and managing the products and services focused on developer experience, internal platforms, and reliability services
Your responsibilities will include identifying key infrastructure needs, gathering and integrating internal stakeholder feedback, and creating strategic roadmaps that align with our mission to deliver reliable, scalable, and efficient systems and services
By measuring and analyzing data and gathering feedback on service performance and user needs, you will drive informed product decisions and help prioritize initiatives that produce the most significant impact.From ideation to launch, you will lead the product lifecycle, coordinating with internal stakeholders across our Technology organization to ensure that our infrastructure products and services align with both technical requirements and business objectives
By setting clear product goals and success metrics, you’ll ensure our infrastructure solutions deliver tangible value to our stakeholders, enhance system reliability and visibility, and support Zocdoc’s broader organizational goals.You’ll enjoy this role if you are...Developer-Centric: Passionate about improving developer productivity and experience through robust and user-friendly infrastructure productsStrategic and Collaborative: Skilled at building roadmaps, defining product visions, and working with cross-functional teams to bring those visions to lifeAnalytical and Data-Driven: Adept at identifying and tracking KPIs, using data to drive decision-making and product enhancementsFocused on Impact: Motivated to create infrastructure solutions that not only meet technical requirements but also deliver measurable business value and support organizational growthA Strong Communicator: Able to clearly articulate product strategies and roadmaps to stakeholders at all levels of the organizationYour day to day is...Working with stakeholders across the organization to identify key infrastructure products and services that require development or enhancementConducting research and gathering feedback to understand user needs and pain pointsCollaborating with engineering managers and technical leaders to create and maintain strategic roadmaps for infrastructure products and servicesEnsuring that roadmaps are aligned with organizational goals and communicated effectively to all stakeholdersPartnering with the Developer Platform team to enhance workflows, reduce time-to-production, and simplify the infrastructure development processLeading initiatives that simplify and standardize infrastructure deployments, enabling developers to focus on their core competenciesCollecting and analyzing data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goalsEstablishing key performance indicators (KPIs) to measure the effectiveness and impact of infrastructure products and servicesMonitoring and evaluating these KPIs to ensure that products meet their success criteria, driving continuous improvement and alignment with business objectivesYou’ll be successful in this role if you have… 5+ years of experience in Product Management, with a focus on infrastructure, developer tools, and/or site reliability engineeringProven track record of working closely with engineering teams to develop and maintain infrastructure products and servicesExperience in building and communicating product roadmaps, particularly in complex technical environmentsStrong understanding of cloud infrastructure, DevOps practices, and CI/CD pipelinesExcellent communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiencesProficiency in using data and metrics to drive decision-making and product enhancementsStrong experience with Agile methodologies, including writing and scoping user stories, managing backlogs, and guiding products through iterative development cyclesBachelor’s degree in an Computer Science related discipline and/or equivalent experience in a similar roleBenefits:Flexible, hybrid work environmentUnlimited PTO100% paid employee health benefit optionsEmployer funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive parental leaveCell phone reimbursementIn office perks including:
Catered lunch everyday along with snacksCommuter BenefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices
Salary ranges are determined through alignment with market data
Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills
Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$162,000—$225,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need
Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online
Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience
Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values
Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve
In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment
Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice
In their time of need, they call down outdated insurance directories
Then wait on hold
Then wait weeks for the privilege of a visit
Then wait in a room solely designed for waiting
Then wait for a surprise bill
In any other consumer industry, the companies delivering such a poor customer experience would not survive
But in healthcare, patients lack market power
Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient
To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans
By giving patients the ability to see and choose, we give them power
In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around
In time, this will drive quality up and prices down. We’re 16 years old and the leader in our space, but we are still just getting started
If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionAs a Senior Infrastructure Product Manager at Zocdoc, you will play a critical role in shaping and managing the products and services focused on developer experience, internal platforms, and reliability services
Your responsibilities will include identifying key infrastructure needs, gathering and integrating internal stakeholder feedback, and creating strategic roadmaps that align with our mission to deliver reliable, scalable, and efficient systems and services
By measuring and analyzing data and gathering feedback on service performance and user needs, you will drive informed product decisions and help prioritize initiatives that produce the most significant impact.From ideation to launch, you will lead the product lifecycle, coordinating with internal stakeholders across our Technology organization to ensure that our infrastructure products and services align with both technical requirements and business objectives
By setting clear product goals and success metrics, you’ll ensure our infrastructure solutions deliver tangible value to our stakeholders, enhance system reliability and visibility, and support Zocdoc’s broader organizational goals.You’ll enjoy this role if you are...Developer-Centric: Passionate about improving developer productivity and experience through robust and user-friendly infrastructure productsStrategic and Collaborative: Skilled at building roadmaps, defining product visions, and working with cross-functional teams to bring those visions to lifeAnalytical and Data-Driven: Adept at identifying and tracking KPIs, using data to drive decision-making and product enhancementsFocused on Impact: Motivated to create infrastructure solutions that not only meet technical requirements but also deliver measurable business value and support organizational growthA Strong Communicator: Able to clearly articulate product strategies and roadmaps to stakeholders at all levels of the organizationYour day to day is...Working with stakeholders across the organization to identify key infrastructure products and services that require development or enhancementConducting research and gathering feedback to understand user needs and pain pointsCollaborating with engineering managers and technical leaders to create and maintain strategic roadmaps for infrastructure products and servicesEnsuring that roadmaps are aligned with organizational goals and communicated effectively to all stakeholdersPartnering with the Developer Platform team to enhance workflows, reduce time-to-production, and simplify the infrastructure development processLeading initiatives that simplify and standardize infrastructure deployments, enabling developers to focus on their core competenciesCollecting and analyzing data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goalsEstablishing key performance indicators (KPIs) to measure the effectiveness and impact of infrastructure products and servicesMonitoring and evaluating these KPIs to ensure that products meet their success criteria, driving continuous improvement and alignment with business objectivesYou’ll be successful in this role if you have… 5+ years of experience in Product Management, with a focus on infrastructure, developer tools, and/or site reliability engineeringProven track record of working closely with engineering teams to develop and maintain infrastructure products and servicesExperience in building and communicating product roadmaps, particularly in complex technical environmentsStrong understanding of cloud infrastructure, DevOps practices, and CI/CD pipelinesExcellent communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiencesProficiency in using data and metrics to drive decision-making and product enhancementsStrong experience with Agile methodologies, including writing and scoping user stories, managing backlogs, and guiding products through iterative development cyclesBachelor’s degree in an Computer Science related discipline and/or equivalent experience in a similar roleBenefits:Flexible, hybrid work environmentUnlimited PTO100% paid employee health benefit optionsEmployer funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive parental leaveCell phone reimbursementIn office perks including:
Catered lunch everyday along with snacksCommuter BenefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices
Salary ranges are determined through alignment with market data
Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills
Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$162,000—$225,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need
Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online
Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience
Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values
Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve
In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment
Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice
