Senior Product Manager - Service Management Group (SMG)

We are hiring for a Senior Product Manager! We are looking for someone who will contribute the product team a solid knowledge of the various constraints of the business that can come from across the organization – marketing, sales, client management, finance, legal and privacy. The senior product manager must also closely collaborate with these areas and their team to discover effective solutions and then deliver those solutions to the market.

Why work at SMG?

SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

We offer our talent -

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
• Ample opportunities to learn and grow.
• Fully Remote, Contract or Fulltime position
• Unlimited PTO
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.
• We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

As a Senior Product Manager at SMG, this is what you will do:

• Dedicated to 2-3 Product Development team as a member of the Product Trio: Product Management, Product    Design, Engineering.

• Clearly defines problem statements and collaborates with the Product Trio on solutions.

• Writes effective Product Plans for the given domain that clearly defines North Star Metrics and goals.

• Uses the Product Plan to break work into Initiatives, Epics, and User Stories with the defined components in       the Product Operating Model as documented and employed at SMG.

• Defines success criteria up front and evaluates post-release.

• Develops and maintains the roadmap for their domain; mentors other members of the Product Team on their     domain roadmaps.

• Develops product documentation as needed.

• Gains and maintains deep domain knowledge around the product they are serving, our clients and our       industries.

• Prioritizes work for the Engineering team based on the vision and priorities of the company, value and viability,   and given the input of all appropriate stakeholders.

You are a perfect match for the role if you have:

• Bachelor’s degree or equivalent work experience required

• 5 years of product management experience required

• Has a solid understanding of technical infrastructure and is astute at pulling together complex concepts to turn    into requirements/roadmap.

• Proven track record of managing all aspects of a successful product throughout its lifecycle.

• Advanced understanding of user personas and how to apply them to use case creation.

• Advanced ability to develop product and marketing.

• Strong technical background with understanding and/or hands-on experience in software development and     web technologies.

About SMG:

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.

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