Senior Product Manager - ABIDSS, Inc.

ABI Document Support Services is seeking a Senior Product Manager to join the IT team!

The Senior Product Manager's role is to set the direction for existing and new products under the company portfolio by partnering with stakeholders on enhancements and new product offerings to attract clients and increase market share. The Senior Product Manager will oversee the development of project and enhancement proposals, represent the business interests of the stakeholders, prioritize the development team's efforts and regularly report high level progress to upper management. The role will have accountability of all product roadmaps with quarterly and yearly goals. The Senior Product Manager may have direct reports such as Business Analysts or Release Managers and will both mentor and oversee their requirements gathering and documentation activities.

The pay range is approximately $100,000 - 120,000

• Capture customer product requirements and prioritize them to meet both business and customer needs
• Work with software development, sales and marketing, and support teams to ensure customer satisfaction
• Identify market direction and future development required to build a long-term product strategy
• Translate customer needs and feature enhancements into detailed development requirements
• Hold regular meetings with both stakeholders and developers will ensure that requested changes meet and exceed the customer's expectations and are adopted by end users with minimal conflict
• Become a power user with in-depth knowledge of company software and underlying technologies and their interactions
• Conduct demos at regular project cadences to engage the users and develop business implementation plans to ensure proper adoption
• Work closely with the delivery teams from project planning to deployment and ensure the product is aligned to business needs through acceptance testing
• Communicate the business process and any deltas as a part of project delivery and ensure that documentation is captured for the delivery teams and stakeholders
• Conduct regular analysis of major competitors in the market to ensure the company continues to reinvent and differentiate itself from its peers
• Assist in the training of Sales Account Executives on the use of eSummary and other technologies
• Assist in testing and deployment of eSummary and other related releases
• Resolve daily issues of a complex scope that impact employees, customers, and overall business objectives

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Managing and monitoringworkflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees
• Creating and implementing plan to meet department’s goals and metrics based on workload and client needs
• Communicating change effectively and supporting those affected by change
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management
• Actively participating and successfully conducting annual performance evaluations

• Bachelors degree in the field of computer information and/or 7 years equivalent work experience in an agile or SAFe development environment required
• 5+ years of proven Product Management experience driving features and development of a complex product required
• Experience working with IT departments and software developers required
• Must demonstrate a good understanding of the organization’s goals and objectives
• Must demonstrate self-motivation and direction, ability to motivate others
• Ability to absorb new ideas and concepts quickly
• Must demonstrate effective training/ coaching skills
• Must demonstrate good analytical and problem-solving abilities
• Ability to challenge the status-quo and drive new thinking
• Must have startup or new product development experience and be tech savvy
• Must have proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Must have experience working in a team-oriented, collaborative environment

WHO WE ARE 

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans