Senior Product Manager - Mobile at Marriott

Start Your Journey With Us by joining Marriott’s Mobile Product Team!  Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

SUMMARY

The Marriott Mobile Product team leads design, development, and innovation for the highly rated Marriott Bonvoy Mobile App used by millions of Marriott customers to find and book travel, engage with and manage their loyalty accounts, and as a go-to travel companion for upcoming trips and in-stay experiences. We are seeking an experienced mobile product manager to join us to help lead the continued activation of core loyalty capabilities and experiences in mobile. Reporting to the Senior Director of Mobile Product, this role will play a key part in maturing Marriott’s mobile loyalty experience in support of advancing the Company’s goal of making our App the ultimate travel companion for our guests and the best way for members to access Marriott Bonvoy across our 8,000+ hotels and 34 brands.

To advance this goal and drive Marriott’s overall mobile growth strategy, this role will partner with key product, design and engineering leaders across the organization to help define and manage the mobile roadmap for loyalty-related experiences. This role will be focused on ensuring all Marriott Bonvoy members benefit from continuous improvement in the app’s capabilities and new experiences, including new member enrollment, onboarding, access, security and more. 

This role will lead a cross-functional agile product team to activate against each aspect of the mobile loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the mobile roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners to prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in mobile product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct to consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing mobile experiences that consumers love.

CANDIDATE PROFILE

Required:

• 7+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer Mobile / Digital landscape and mobile platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing Mobile products across Android and/or iOS
• 3+ years of experience setting up, using and maintaining Jira dashboards
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience/certification

Preferred:

• 2+ years of experience security, privacy and compliance initiatives on Mobile Apps 
• 2+ years working on identity and access management, CIAM
• Product experience leading or managing agile teams within large organizations
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Ability to understand and navigate complex technical discussions, architectures and solutions
• Experience leading an agile team in a scaled agile development environment, SAFe and variants
• Familiarity with analytics platforms; familiar with Adobe Analytics and mobile analytics to support data-driven product and feature measurement, performance, and iteration

Core Work Activities

• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the Bonvoy Loyalty feature ecosystem;
• Define new product feature epics, stories and acceptance criteria, working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities.  This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

The salary range for this position is $109,200 to $173,700 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.