Senior Product Manager, Starter Experience - Change.org

Change.org is searching for a Senior Product Manager to elevate and evolve the experience for people who start a petition, a pivotal part of our social change platform. As a key member of our product team, you’ll be responsible for increasing user engagement and retention after a petition is created. In this role, you will own the strategy and roadmap for product experimentation and feature development including creating a jaw-dropping user experience. You will report to our Director of Product Management.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million monthly users, 50,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for Racial Justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help!

Key Outcomes:

• Increase Starter user engagement and retention
• Increase support for petitions - very specifically, increase the number of Change.org petitions with 100+ signatures
• Product feature development. Own and execute features against the product roadmap.
• Design and launch product experiments. Create, launch and iterate experiments to enhance the petition starter experience.
• Drive actionable insights. Conduct user science activities, both quantitative and qualitative, and collaborate with product, engineering, data analytics and other relevant teams to inform product strategy.

The most important core competencies for the role are:

• Experience with the product development process within an at-scale B2C product company
• Strong user science and research experience skills
• Strategic planning expertise and ROI thinking in a company with a product-led business model
• Experience stewarding native apps
• Experience in 0 to 1 product development

Target experience:

• 5+ years of product management experience at consumer technology companies, ideally with a consumer product used by tens/hundreds of millions of people.
• Proven results in increasing user retention for a B2C product
• Many product experiments launched and iterated upon. Ideal candidates will come with an experimentation playbook.
• Substantive experience leveraging user research and insights into new user value within the product experience
• Excellent written and verbal communication skills, with the ability to create compelling narratives and effectively present ideas
• Leadership skills with the ability to influence and collaborate optimally at all levels of the organization

Interested? Great! Here's what you should know:

This is a full-time role, and we are open to folks in the United States, Canada or Latin America.

We’re currently able to hire staff based in the following US locations: AK, AZ, CA, CT, DC, FL, GA, IA, IL, KS, MA, MD, MO, NC, NJ, NV, NY, OR, PA, RI, TX, UT, VA, VT, WA, WI. We're also able to hire staff in Argentina, Brazil, Canada (AB, BC, ON) and Mexico.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The annual salary of a Senior Product Manager is $179,000 in San Francisco or NY, and is $170,500 in Austin, Boston, LA, Seattle and is $152,500 in all other US locations. The annual salary of a Senior Product Manager is $168,500 in Vancouver or Toronto, Canada, is $156,000 in Victoria and Calgary and is $154,000 in all other Canadian locations.

Benefits and perks also vary based on location.

Our evaluation process is as follows:

• Recruiter Screen
• Hiring Manager Screen
• Take Home Assignment
• Virtual Team Interviews
• Final Interview

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply—we’d love to meet you. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

We actively encourage applicants from diverse backgrounds and perspectives to apply. At Change.org, we are dedicated to fostering a diverse and inclusive workplace. We invest in programs to support our diverse workforce, offer inclusive onboarding experiences and affinity groups, celebrate the heritage of our staff, provide training on working across differences, and maintain fair and transparent salary scales. All qualified applicants will receive consideration for employment without regard to race, color, national origin, disability, veteran status, sexual orientation, gender, or culture.

We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are legally required to conduct EEOC reporting. While this is required by the federal government, we recognize that it does not include all genders and ethnicities. We want you to know that Change.org celebrates all identities and we thank you for your participation. http://change.org/

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While we are a global company, we ask that you please submit your resumes/application questions in English.