Senior Product Manager - Telephony Systems - CenterWell
Albany, NY
About the Job
Become a part of our caring community and help us put health first
CenterWell leverages advanced technology to enhance primary care services for seniors. By integrating digital solutions, they provide personalized, comprehensive care that improves patient outcomes and supports the unique needs of the senior population.
The Senior Product Manager leverages their expertise in product management and primary care operations to deliver impactful digital solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the manager monitors product efficacy, utilizing feedback from patients, customers, and business partners to ensure products meet expectations and adjust as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments.
The Senior Project Manager- Telephony Systems will collaborate closely with front-line team members, as well as middle and senior-level leaders, to deliver technology solutions that enhance their work, and the care provided to patients. A strong technical aptitude, solid understanding of primary care practice operations, and excellent communication skills are essential for success in this role.
Responsibilities
+ Own the telephony product to impact business strategies, execute the product vision, develop business requirements, and drive product launches.
+ Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation.
+ Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed.
+ Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives.
+ Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships.
+ Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders.
+ Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers.
+ Travel up to 25% within the United States.
Use your skills to make an impact
Required Qualifications
+ Bachelor’s degree
+ 3+ years of product management experience.
+ 5+years’ experience in the healthcare sector, with a strong background in technology and operations.
+ Proficiency with Genesys or similar systems, telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. Knowledge of FCC, CTIA TCPA, GDPR, and DNC regulations for sales dialing systems is a bonus.
+ Background in developingtelephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention.
+ Must have agile product delivery experience, be self-motivated with strong interpersonal, communication, presentation, and organizational skills, and possess a proven ability to influence and lead cross-functional teams.
+ Proven track record of successfully launching telephony products and services, managing the full product lifecycle from inception to post-launch monitoring and enhancements.
+ Remote work position; must be available to work normal business hours in Eastern Standard Time (EST).
Preferred Qualifications
+ MBA or other related graduate-level degree.
+ Knowledge of customer engagement technology and CRM integration, including Salesforce.
+ Superuser experience with cloud based telephony solution.
+ Extensive experience in customer facing healthcare setting, with a focus on technology solutions.
+ Experience with managed care practices.
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format: HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
#LI-BL1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$102,200 - $140,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
CenterWell leverages advanced technology to enhance primary care services for seniors. By integrating digital solutions, they provide personalized, comprehensive care that improves patient outcomes and supports the unique needs of the senior population.
The Senior Product Manager leverages their expertise in product management and primary care operations to deliver impactful digital solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the manager monitors product efficacy, utilizing feedback from patients, customers, and business partners to ensure products meet expectations and adjust as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments.
The Senior Project Manager- Telephony Systems will collaborate closely with front-line team members, as well as middle and senior-level leaders, to deliver technology solutions that enhance their work, and the care provided to patients. A strong technical aptitude, solid understanding of primary care practice operations, and excellent communication skills are essential for success in this role.
Responsibilities
+ Own the telephony product to impact business strategies, execute the product vision, develop business requirements, and drive product launches.
+ Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation.
+ Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed.
+ Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives.
+ Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships.
+ Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders.
+ Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers.
+ Travel up to 25% within the United States.
Use your skills to make an impact
Required Qualifications
+ Bachelor’s degree
+ 3+ years of product management experience.
+ 5+years’ experience in the healthcare sector, with a strong background in technology and operations.
+ Proficiency with Genesys or similar systems, telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. Knowledge of FCC, CTIA TCPA, GDPR, and DNC regulations for sales dialing systems is a bonus.
+ Background in developingtelephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention.
+ Must have agile product delivery experience, be self-motivated with strong interpersonal, communication, presentation, and organizational skills, and possess a proven ability to influence and lead cross-functional teams.
+ Proven track record of successfully launching telephony products and services, managing the full product lifecycle from inception to post-launch monitoring and enhancements.
+ Remote work position; must be available to work normal business hours in Eastern Standard Time (EST).
Preferred Qualifications
+ MBA or other related graduate-level degree.
+ Knowledge of customer engagement technology and CRM integration, including Salesforce.
+ Superuser experience with cloud based telephony solution.
+ Extensive experience in customer facing healthcare setting, with a focus on technology solutions.
+ Experience with managed care practices.
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format: HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
#LI-BL1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$102,200 - $140,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
Source : CenterWell
