Senior Product Manager - Expedia, Inc.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Product Manager

The Supply Partner Experience team harnesses quantitative and qualitative inputs to optimize our supply partners’ success in Expedia Group’s marketplaces, from listing onboarding and readiness, to coaching, revenue management, as well as day-to-day business and guest management activities.

The Product Manager for this role will enable our supply partners to deliver promised travel products and services on the critical path for all lodging bookings in our marketplaces, which not only helps our supply partners but travelers and Expedia Group. This high-impact role requires strong cross-functional collaboration with partner, traveler, and marketplace trust teams to build personalized, customer-focused experiences. It leverages automation and recovery solutions to ensure quality, even when things don’t go as planned.

We are looking for an impact-driven Product Manager to join the Supply Partner Experience team to deliver post-booking experiences that empower suppliers to deliver high-quality, personalized experiences, leverage automation to handle changes when things don’t go as planned, and enable them to maximize revenue and foster repeat business.

Is powering global travel for everyone, everywhere through efficient use of data, experimentation, ML, and Mobile attractive to you?

What you’ll do:

1. Define the vision and strategy for the Lodging supply partner (Hotel and Vacation Rentals) post-booking experience to booking management features and services for all lodging supply partners across our marketplace, empowering them to deliver the accommodations and services travelers expect for a smooth, hassle-free stay.
2. Lead the development of a strategic product vision that addresses both short-term and long-term business and user requirements. Drive the creation of a strategic roadmap, communicating the narrative effectively.
3. Work closely with engineering teams to make critical trade-offs, ensuring the product is financially viable and meets customer needs.
4. Utilize knowledge of Expedia Group's structure and key stakeholders to anticipate and plan for product strategy dependencies. Make informed business impact projections that balance immediate and future goals, collaborating with finance to set revenue targets. Innovate within the product portfolio to influence business strategy and market trends.
5. Conduct comprehensive market research and clearly articulate the product's value proposition. Develop hypotheses linking product performance to industry trends.
6. Identify and resolve friction in the customer journey, align product goals between engineering and design teams, and conduct user-centric product validations.
7. Establish and review product success metrics regularly. Design and analyze product experiments, deriving insights for informed decision-making. Create and maintain product metric dashboards for cross-functional use.
8. Prioritize features and initiatives based on business strategy and market dynamics, owning product requirements and guiding the product development lifecycle.
9. Earn trust and manage expectations across the organization, fostering an inclusive and high-performing team environment.
10. Communicate persuasively across the organization, tailoring messages for impact and facilitating meaningful discussions about the product.

Who you are:

1. 5+ years of product management experience driving and measuring engagement in front-end marketplace products. Ideal candidate has experience B2B, Supplier experiences.
2. Bachelor's or Master’s degree; or equivalent related professional experience.
3. Strong strategic thinking skills with a customer-centric approach.
4. Robust analytical skills, with the ability to drive data-informed decisions.
5. Proven ability to conduct experimentation and user segmentation analysis to identify and target the right user with the right experience to drive outcomes.
6. Outstanding influencing, decision-making, and collaboration skills across diverse teams, including product, engineering, research, design, analytics, data science, and marketing to achieve company goals.
7. Excited by the accountability that comes with leading a large portfolio of products.
8. Effective ability to communicate abstract ideas at the highest level and can translate them into detailed user stories.
9. Expertise in breaking down problems to build solutions incrementally.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.