Senior Product Manager – Machine Learning Operations & Modeling - Zeta Global

WHO WE ARE  

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.  

THE ROLE

At Zeta Global, we are spearheading innovations in data-driven marketing, leveraging advanced machine learning and AI to deliver unparalleled insights and performance. We are seeking a visionary Senior Product Manager to lead our Machine Learning Operations initiatives, focusing on developing retail-specific models and a user-friendly Model Workbench that empowers marketers to harness the power of Machine Learning without the need for deep technical expertise. 
 

Job Description:

• Machine Learning Operations Leadership: Spearhead the development and maintenance of robust ML Ops processes to streamline model deployment, monitoring, and management. 
• Retail Model Innovation: Design and refine machine learning models tailored to the retail industry, enhancing our predictive capabilities and market understanding. 
• Model Workbench Development: Lead the creation of a Model Workbench platform that enables marketers to easily interact with and utilize machine learning models, incorporating user-friendly interfaces and tools. 
• Customer-Centric Product Development: Ensure all product development is guided by a deep understanding of customer needs and market demands, delivering solutions that are both intuitive and powerful. 
• Agentic Infrastructure Integration: Work towards integrating traditional ML with advanced generative models, focusing on explainability, actionable recommendations, and recursive training based on user interactions.

Requirements:

• Experience in Product Management: Proven track record of successful product management, ideally in a technology-focused environment. 
• Expertise in Machine Learning: Strong understanding of ML Ops practices, with experience in developing and managing Machine Learning models, particularly for retail applications. 
• Technical Proficiency: Comfortable working with both traditional and generative machine learning technologies, with a keen insight into model explainability and user interaction. 
• Strategic Thinking: Ability to think strategically about product development, integrating customer insights and market trends into actionable product features. 
• Communication Skills: Excellent communication skills with the ability to collaborate effectively across cross-functional teams and articulate product visions clearly to both technical and non-technical stakeholders.
• Background in Retail Analytics: Direct experience or a strong understanding of the retail industry's data analytics needs. 
• Familiarity with Agentic Infrastructure: Knowledge of combining traditional ML models with generative models to enhance user interaction and model training. 

This is a hybrid role based out of our New York office.

BENEFITS & PERKS 

• Unlimited PTO 
• Excellent medical, dental, and vision coverage 
• Employee Equity and Stock Purchase Plan 
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance 

And more!!  

COMPENSATION RANGE 

The compensation range for this role is $140,000 - $170,000 depending on location and experience.  

PEOPLE & CULTURE AT ZETA 

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS! 

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