Senior Program Manager, Just Walk Out Technology at Amazon.com Services LLC

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
"Just Walk Out" (JWO) is a new and innovative service at stores across stadiums, airports, convenience, and more! Just Walk Out technology allows shoppers to enter a store, grab whatever they want, and quickly get back to their day, without having to wait in a checkout line or stop at a cashier. Customers enter or exit the store with a payment method, bypassing a checkout-line. The technology uses camera vision and sensor fusion, or RFID technology which allows them to simply walk away with their items. By removing the checkout, retailers can increase merchandising space, move more customers through the store, and provide a frictionless shopping experience.
We are looking for a Senior Program Manager to join our JWO Supply Chain organization. JWO Supply Chain is a part of our larger JWO Supply Chain, Operations, & Technology (SCOT) organization. JWO Supply Chain is responsible for the operational fulfillment of planned site launch demand and unplanned demand for break-fix technical equipment. Our scope includes demand planning, procurement, inventory management, warehousing, and transportation. JWO Supply Chain Program Management team is focused on increasing operational excellence to meet the organization’s goals. The Program Management team partners and collaborates across all of JWO Supply Chain functional areas.
Key job responsibilities
* Manage and oversee various cross-functional programs, ensuring successful delivery
* Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives
* Develop and refine program strategies, effectively leading and motivating teams
* Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics
* Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills
* Foster collaboration with internal and external partners to optimize resource allocation and project success
* Evaluate and prioritize projects in conjunction with customer needs and technical team inputs
* Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls
* Identify and mitigate risks, preventing them from escalating into major issues
* Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance
A day in the life
In this role, you will be an integral part in driving improvements across the Supply Chain team to meet the needs of the JWO business. You will be responsible for driving large-scale end-to-end process changes and partnering with internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on program performance across your assigned span of control, and providing expert guidance to operators and managers while managing the successful delivery of projects and goals. If you're excited to make important decisions and lead autonomously, this is the position for you.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Lean Six Sigma - Green Belt or Black Belt
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit />Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.