Senior Program Manager, Milestone Quality - Palmetto Clean Technology
Charleston, SC
About the Job
Company Description
Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
Department Description
Palmetto Finance is a branch of Palmetto focused on the democratization of the renewable energy industry. We provide homeowners with financial products to benefit from solar power, home efficiency products, and energy storage systems. We empower solar sales professionals and solar installation companies with access to our proprietary platform, financing, customer management system, and milestone submission system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Palmetto Finance is growing rapidly and is prepared to continue growth.
Summary of Role
The Milestone Quality Program Manager is responsible for helping standardize the deployment of quality, code compliant residential solar and storage installs by LightReach Certified Installers. Success requires a scale mindset that can balance milestone submittal friction and changing OEM + code landscapes with systems and training to enable a 25 year useful solar asset life. The Program Manager will be responsible for working directly with Installers and data to identify milestone rejection patterns and provide solutions on how to best close the knowledge/process gaps.
About You!
- You are obsessed with residential solar and storage construction best practices
- You are motivated by sharing your knowledge with others in structured SOPs and trainings
- You thrive on building lasting systems with software and technology
- You work well in a fast-paced environment and are nimble to adapt to new challenges
- You are a professional communicator and able to navigate high-pressure technical conversations
- Ability to ruthlessly identify issues and prioritize the highest ROI/ROT
- Willing to hit the road and travel to our partners (up to 30-40%)
- You thrive in a partner-facing training role and are an advocate for solutions that drive partner successes
- You've got a passion for servant leadership, willing to do whatever it takes to build a world class financial product platform.
Location
This role can be based in the following office locations: Charlotte, NC, Charleston, SC. Remote to be considered for the right candidate
Strategic/Tactical Responsibilities
Program Development
- Own the enhancement of documentation and standards development for EPC project approval requirements. Evolve and grow standards as new partners and products are added to the program.
- Consistently balance project requirement rigor against asset health metrics and partner feedback and refine standards based on asset and pipeline data.
Quarterback a Certified Installers Quality Committee focused on continuous improvement and feedback from the fieldDevelop portfolio performance benchmarks and create feedback loops that reduce project rejections while still upholding asset performance standards.Partner with OEMs and distributors to run in person product and process training sessions
- Collaborate with partner management and compliance to re-imagine and rebuild operational partner onboarding
- Identify software solutions that simplify and standardize the milestone submittal process for Installers and partner with technology on implementation
Provide project feedback and programmatic insights to internal stakeholders and external partners and at times, provide training material and product expertise to partners.
- Develop & deploy Standard Operating Procedures to guide program execution consistency.
- Perform operational onboarding calls with new partners and support ongoing pipeline calls as needed.
- Proactively identify partners that need additional training or support and develop the process and methods to render aid.
- Maintain and expand the EPC knowledge base for relevant programmatic subject matter
Success Defined
- EPC Milestone (Install and Activation) approval rate greater than 80%
- EPC Time to submit a milestone <5 minutes
- Robust EPC facing knowledgebase & training programs
Qualifications:
- 5+ years of experience in a technical or construction based solar role
- 3+ years in developing & operationalizing programs and corresponding SOPs
- Experience developing analytics
- Experience partnering with tech enablement
- Expert oral and written communication skills and ability to work with and influence 3rd parties
- Highly organized with attention to detail
- Minimum Bachelor's degree in Mechanical, Electrical or Solar Energy Engineering
Location
This position will ideally be based in our Charlotte, NC or Charleston, SC office
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
