Senior Program Manager, Non-Technical - Fiserv
Alpharetta, GA
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Program Manager, Non-Technical
What does a successful Senior Program Manager do at Fiserv?
Join our team as a leader in managing large-scale, complex Enterprise Implementation projects. If you’re someone who thrives on critical thinking and constantly seeks to improve processes, this role is for you. You’ll confidently guide associates through change, solve problems with ease, and build strong relationships at all levels. Your passion for ensuring that implementations meet client expectations and stay on schedule will shine as you work professionally with all parties involved. If you’re responsive, accountable, and an effective communicator, we want you to be part of our team!
What you will do:
+ Manage a $16-20MM portfolio of projects for top national and enterprise clients transitioning to Fiserv for merchant acquiring.
+ Lead and mentor a cross-functional team, ensuring seamless and successful client implementations.
+ Build and maintain strong relationships with both internal teams and external clients.
+ Monitor project health, proactively addressing any service gaps.
+ Implement process improvements to accelerate revenue generation and enhance client satisfaction.
+ Ensure timely, high-quality delivery of projects, meeting or exceeding client expectations.
+ Communicate project progress clearly, aiming for timely revenue achievement and removing obstacles.
+ Engage directly with clients, including C-level executives, to achieve satisfaction and revenue goals.
What you will need to have:
+ Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
+ 8+ years of experience in merchant acquiring or payment processing.
+ Project Managment or Program Management experience is required, as well as solid knowledge of project management techniques and processes.
+ Experience leading implementations at a program level on the business side, with a focus on strategy and execution rather than IT development.
+ Strong expertise in identifying and implementing process improvements.
+ Excellent negotiation and communication skills, with a proven ability to engage at all organizational levels.
+ Client-facing experience, with prior management and collaboration across multiple resources.
+ Proficiency in Microsoft Office tools, including MS Project and PowerPoint.
What would be great to have:
+ Track record of delivering exceptional client satisfaction and successful project outcomes.
+ Strong problem-solving skills with a proven ability to navigate from assessment to solution.
+ Understanding of merchant acquiring products and transaction flows.
+ Ability to effectively communicate Fiserv products and services to various stakeholders.
+ Adaptability to thrive in a fast-paced, dynamic environment and embrace change.
Important info about this role:
+ We’re better together. This role is fully on-site.
+ In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Program Manager, Non-Technical
What does a successful Senior Program Manager do at Fiserv?
Join our team as a leader in managing large-scale, complex Enterprise Implementation projects. If you’re someone who thrives on critical thinking and constantly seeks to improve processes, this role is for you. You’ll confidently guide associates through change, solve problems with ease, and build strong relationships at all levels. Your passion for ensuring that implementations meet client expectations and stay on schedule will shine as you work professionally with all parties involved. If you’re responsive, accountable, and an effective communicator, we want you to be part of our team!
What you will do:
+ Manage a $16-20MM portfolio of projects for top national and enterprise clients transitioning to Fiserv for merchant acquiring.
+ Lead and mentor a cross-functional team, ensuring seamless and successful client implementations.
+ Build and maintain strong relationships with both internal teams and external clients.
+ Monitor project health, proactively addressing any service gaps.
+ Implement process improvements to accelerate revenue generation and enhance client satisfaction.
+ Ensure timely, high-quality delivery of projects, meeting or exceeding client expectations.
+ Communicate project progress clearly, aiming for timely revenue achievement and removing obstacles.
+ Engage directly with clients, including C-level executives, to achieve satisfaction and revenue goals.
What you will need to have:
+ Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
+ 8+ years of experience in merchant acquiring or payment processing.
+ Project Managment or Program Management experience is required, as well as solid knowledge of project management techniques and processes.
+ Experience leading implementations at a program level on the business side, with a focus on strategy and execution rather than IT development.
+ Strong expertise in identifying and implementing process improvements.
+ Excellent negotiation and communication skills, with a proven ability to engage at all organizational levels.
+ Client-facing experience, with prior management and collaboration across multiple resources.
+ Proficiency in Microsoft Office tools, including MS Project and PowerPoint.
What would be great to have:
+ Track record of delivering exceptional client satisfaction and successful project outcomes.
+ Strong problem-solving skills with a proven ability to navigate from assessment to solution.
+ Understanding of merchant acquiring products and transaction flows.
+ Ability to effectively communicate Fiserv products and services to various stakeholders.
+ Adaptability to thrive in a fast-paced, dynamic environment and embrace change.
Important info about this role:
+ We’re better together. This role is fully on-site.
+ In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv