Senior Program Manager of Loan Servicing - Center for NYC Neighborhoods
New York, NY 10004
About the Job
SENIOR PROGRAM MANAGER OF LOAN SERVICING
JOB TITLE:Senior Program Manager of Loan Servicing
DEPARTMENT:Lending
REPORTS TO:Director of Lending
FLSA: EXEMPT
SALARY RANGE: $80,000 - $85,000
About the Center
The Center for NYC Neighborhoods (the “Center”) promotes and protects affordable homeownership in New York so that distressed homeowners and working-class families are able to build strong, thriving communities. Established by public and private partners, the Center meets the diverse needs of homeowners throughout New York State by offering free, high-quality housing services. The Center’s current projects support our policy goals and help to keep homeownership affordable by responding to the rising cost of homeownership, predatory scams, rising sea levels, and more extreme weather. The Center, through its wholly owned CDFI subsidiary, Sustainable Neighborhoods, LLC, makes residential loans that other NYS-licensed lenders are often unwilling or unable to originate to qualified individuals and families to support these goals.
Position Summary
The Center is hiring a Senior Program Manager of Loan Closing to join a team dedicated to helping middle and working-class homeowners sustain affordable homeownership throughout the State of New York. The candidate will be responsible for leading and directing all aspects of the residential mortgage loan servicing business line including strategy development and execution. Plans & directs policies, objectives, and initiatives necessary to create an efficient, scalable, engaged, and customer-centric servicing team. Leads and develops servicing staff to hit target benchmarks and cultivate professional development.
In addition to facilitating the mortgage loan servicing process, the ideal candidate will also be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues including, but not limited to, foreclosure prevention, scam prevention, coastal recovery, and resiliency.
This is a full-time, exempt position. This is a hybrid role intended for candidates within commuting distance from our office.
Primary Functions
- Manage and grow a servicing portfolio of grants, mortgages, and home equity loans
- Create and execute key strategies and supporting tactics necessary to meet or exceed the goals of the Center.
- Explore, vet, and leverage (where possible) existing and emerging technology to drive efficiency and the customer experience while mitigating risk.
- Create and foster an engaged, customer-centric culture through developing the servicing department.
- Develop and implement key metrics, processes, procedures, and reporting necessary to monitor, and drive operational excellence.
- Ensure that the department is fully trained and compliant with Federal and State regulations as well as the requirements of grants, mortgages, and home equity loans
- Serve as point person for all internal and external regulatory and investor audits.
- Responsible for maintaining applicable vendor contracts and relationships.
- Responsible for identifying, monitoring, and minimizing department risk in conjunction with the department’s strategic goals
- Oversee data conversion and data mapping resulting from secondary marketing
- Perform other duties as deemed necessary by a supervisor.
- Comply with all regulations about BSA, USA Patriot Act, and the OFAC; 2) Complete annual BSA training; 3) Report suspicions of criminal activity or any attempt to avoid BSA reporting requirements on the part of the customers or employees, to the AML/BSA Compliance Department. 4) Ensure that staff completes BSA training requirements.
- Willingness to step in and aid line staff with their day-to-day functions and/or take ownership of line staff duties as needed depending on departmental staffing availability
- Strong change management and leadership skills.
- Experienced with driving and managing servicing system conversions and implementations.
- Strong written and oral communication skills.
- Ability to exercise independent judgment skills to make decisions and solve problems.
- Ability to organize and prioritize multiple work assignments and distribute work among multiple direct reports.
- Microsoft Word and Excel PC skills at an intermediate level.
- Proficient in loan servicing software
Education and Training
- An Associate's Degree or at least 5 years of relevant experience in a related field is required
- Some training in the areas of mortgage lending and closings
Experience
- Five to seven years of experience and extensive knowledge of mortgage servicing and federal regulations as it pertains to mortgage servicing.
- Preferred two years minimum management experience
- Experience in EXCEL data reporting is a plus.
Essential Mental and Physical Functions
- Regularly required to speak English clearly and hear the spoken word well.
- Regularly required to physically operate routine office equipment such as telephones, computers, etc.
- Regularly required to lift heavy equipment such as boxes, posters, etc. especially for special events.
- Requires regular work in-person/hybrid at our NYC offices, with travel to events in the local NYC area.
- Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
Work Environment
- Noise level is consistent with levels usually present in an office environment.
- Hazards present are consistent with those common to an office environment.
- This is a hybrid role intended for candidates within commuting distance from our office.
Application
Please apply for this position via the Center’s website, cnycn.org.
Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please. Accepting resumes until the position is filled.
The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org.
Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: careers@cnycn.org.
The Center for NYC Neighborhoods is an equal-opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.
To learn more, visit cnycn.org.
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