Senior Program Manager Tech at Lucid Consulting Group

The SxG team is uniquely positioned to contribute to Microsoft’s AI transformation by reinventing the fabric to connect, host and support enterprise services and customer engagement infrastructure that are the bedrock of our company. The digital enterprise demands cloud scale customer support systems that enable the most seamless support experience to enable customers to resolve their technology concerns quickly and efficiently.

As a Program Manager in the SxG Intelligent Connections team, you will deliver projects that directly impact over 50 million customers who contact Microsoft for customer support every year. You will help build products that enable customers to self-service, enable modern solutions for routing calls, and innovate improvements to the call center environment.