Senior Program Specialist - ESE-Expanded Subsidized Employment Program - Visalia and Porterville - Community Services and Employment Training, Inc.

CSET is seeking to hire Senior Program Specialists to fill vacant positions in the Expanded Subsidized Employment (ESE) program at our Porterville and Visalia Employment Connection offices.

SCOPE OF WORK:

This position's purpose is to provide Tulare County residents with vocational counseling, supportive services, and career planning assistance. The incumbent is responsible for providing opportunities for potential customers in low-income communities to access WIOA Career Services and enroll in the ESE program.

ACCOUNTABILITIES:

• Collects, organizes, and analyzes information about individuals through records, tests, interviews, and professional sources, to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planning
• Maintains case management files, documents contact with customers, employers, school staff, and other partners and provides all required documentation in a timely manner
• Prepares and modifies documents including correspondence, reports, memos, and emails
• Serves as a customer liaison responding to customer problems, questions, or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers
• Follow-up with customers and agencies as appropriate to document the use/success of the referral
• Provides documentation to partnering agencies
• Inputs accurate and complete data for all contacts with customers into the agency database
• Facilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate CalJOBS
• Remains updated on occupational and local labor market information, program requirements, and regulations affecting participants
• Refers customers to other CSET program resources as applicable via the internal referral system
• Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational, and educational objectives
• Participates in outreach events and meetings with partner agencies as assigned
• Participates in training and professional development to build the required knowledge for the position
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

SKILLS & ABILITIES:

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
• Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment
• Ability to speak effectively with groups of customers or employees of the organization
• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
• Ability to deal with customers in a calm, professional, friendly, and patient manner
• Ability to work under pressure and work with different types of personalities
• Knowledgeable of modern office procedures and methods, is proficient in the use of a computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program database
• Possess communication skills, research abilities, flexibility, and an ability to work well with others
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Knowledge of the local labor market and employer expectations
• Possess excellent organizational skills and attention to detail
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
• Ability to work effectively with minimal supervision
• Ability to communicate effectively both verbally and in written form

WORK CONDITIONS & ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities.

• Must be able to sit, walk, and stand for long periods
• Must be able to read, understand, and explain various forms and written
• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to bend, stoop, and reach
• Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling
• Must be able to read, understand, and explain various forms and written material