Senior Program Specialist - Resource Navigator - Community Services and Employment Training, Inc.

CSET is seeking new team members for our Community Initiatives Division. Desired applicants must be willing to work out in the field and comfortable in the community. While this job operates in a professional office environment, there is occasional travel to a variety of work locations. Must be able to use critical thinking skills, and create and support a team atmosphere with good communication.

SCOPE:

The Resource Navigator is primarily responsible for establishing connections and providing support for individuals and families who are eligible for family strengthening programs such as parent education, mental health services, rental assistance, tax preparation, family law, basic needs, and referrals to other resources in Tulare County. Incumbents implement an approved home visitation curriculum, emphasizing parent-child interaction, development-centered parenting, and family well-being in their work with families. Utilizing the approved curriculum, the Resource Navigator partners, facilitates, and reflects with families in culturally sensitive ways. Must have strong customer service experience; and experience assisting individuals with making connections to resources within the community is highly desired; also, knowledge of community resources and agencies a plus. B.A. or B.S. preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Work closely with other program staff on site to ensure a needs assessment is completed within 24 hours of receiving a referral.
•In addition to program activity, maintain navigation of resources and engagement activity with a minimum of contacts per week.
•Conduct presentations to partner agencies ad seek out new contacts.
•Maintain records to assess progress.
•Promote community involvement and responsibility for the service learning activities through participation in the quarterly advisory meetings/events and interact with community residents and staff to foster a community environment.
•Work to increase knowledge about community services and connections; Provide information to teams about opportunities.
•Completes follow-up services to ensure the participant successfully connected to goals and insure successful outcomes.
•Facilitates meetings within the community to inform and provide services.
•Participate in community collaborative meetings to learn about services and promote CSET.
• Remains updated on occupational & local labor market information, program requirements, and regulations affecting participants and employers.
• Refer participants to other CSET program resources as applicable.

SUPERVISORY RESPONSIBILITIES

This position reports to the Site Coordinator and does not supervise staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of local community-based organizations and other providers of services.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.
• Ability to develop and maintain effective working relationships with team members, members of other agencies and the general public.
• Skill in public relations and marketing.
• Excellent interpersonal communication skills and the ability to get along and work effectively with co-workers and members of the public.

EDUCATION and/or EXPERIENCE

Possession of Bachelor's Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training or equivalent combination of education and experience.
Experience providing assistance and case management or knowledge of social services preferred;

LANGUAGE SKILLS

Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to speak effectively and present to groups on behalf of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures for accounting purposes.
Ability to apply basic bookkeeping and record-keeping principles.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver's License, and proof of auto insurance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Positions may be required to sit for lengthy periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Candidate Screening Process: Only complete applicant information will be evaluated by the screening committee as soon as possible after the closing date. Application materials will be evaluated to determine how fully the applicant meets the Desirable Qualifications. This evaluation process will determine which applicants may be invited for an interview. The most successful interviewees will be invited to a second interview. All costs incurred as a result of the application/selection process shall be borne by the applicant. Note: Incomplete applicant information will not be forwarded for consideration in the hiring process. All documents received become the property of CSET and will not be returned. Human Resources will not copy any of the materials submitted for the applicant. Notice to all candidates for employment. The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. This requirement applies to both United States citizens and aliens. Community Service, Employment and Training, Inc. is an equal Employment Opportunity Employer, committed to equal opportunity and treatment in all aspects of it relations with staff members, without regard to race, color, national and ethnic origin, sex, sexual orientation, marital status, religion, age or disability.