Senior Project Manager - Revenue - City of Philadelphia

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Department of Revenue’s mission is timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges.  The Department of Revenue Water Revenue Division provides all billing and collection functions for water and sewer charges. The collection efforts ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue is seeking a Project Manager to support the customer information system (CIS) modernization effort. 

The Senior Project Manager will report to the Director of Operations within Water Revenue Bureau and will work closely with the steering committee, vendor(s), subject matter experts, and other stakeholders to facilitate the replacement of the legacy water billing solution with a modernized customer information system (CIS). The Project Manager will lead the effort through planning, procurement, and implementation of the selected solution, playing a critical role in the success of the project by ensuring that it is completed on time, within budget, and to the required quality standards. 

The successful candidate will: 

• Develop, clarify, and manage the scope of the project and achieve targeted outcomes in collaboration with the steering committee and other stakeholders (i.e., develop work plans to document the legacy water billing system and identify the requirements for a new CIS application, analyze the business impact and change management approach for the new system) 
• Ensure project requirements are achieved in a timely fashion and within budget guidelines 
• Create and maintain full-scale project plans, progress reports, requirements documentation, presentations, and associated communication documents 
• Plan and schedule project timelines and milestones using appropriate tools, tracking project milestones and deliverables, and estimate the resources and participants needed to achieve project goals 
• Control changes in project scope, identify potential risks, manage risk factors, and devise contingency plans 
• Manage communication with project stakeholders, reporting on progress, and engaging them in decision-making processes as appropriate 
• Ensure compatibility and consistency with existing architectural and enterprise standards, working closely with the Office of Innovation and Technology (OIT) 
• Assemble project team, identify needed resources, assign responsibilities, and develop timeframes to facilitate successful completion of project activities and deliverables 
• Lead the procurement and contracting process 
• Coordinate and communicate timely and accurately with internal stakeholders, partners, vendors, and other outside stakeholders  
• Analyze processes and make recommendations for optimizing resources and product delivery 
• Ensure effective communication between technical and non-technical functions 
• Perform cost/benefit analysis of actions and initiatives  
• Schedule meetings and document minutes  
• Prepare timely and concise status reports and dashboards for presentation to mid and senior level management 
• Oversee day-to-day vendor activities and assure conformance of deliverables to requirements  
• Drive and support change management, including business process changes necessitated by the project and communication efforts to educate business users and other project stakeholders 

Experience/Required skills 

• Solid understanding of principles of project management, System Development Life Cycle methodology, and budgeting and the ability to tailor the PMBOK framework to meet organizational needs  
• In depth knowledge with expertise in one or more of the following modules: customer data, billing, customer care, payment processing, data transfer 
• Proven ability to understand business objectives, define business requirements and apply various solutions Strong background in business process analysis, defining business requirements, application engineering, and/or application of various technical solutions 
• Strong background in business process analysis, defining business requirements, application engineering, and/or application of various technical solutions 
• Excellent skills in new product evaluation, architecture, and implementation 
• Demonstrate experience in large system, process, and people integration activities  
• Manage all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintenance of overall project ownership 
• Work independently and adapt to changes in project priorities and responsibilities  
• Plan, organize and direct the work activities of project team, including outside consultants 
• Establish and maintain effective working relationships with associates, departmental officials, outside consultants and vendors 
• Excellent analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans 
• Excellent communications skills: able to communicate effectively with stakeholders and senior business leadership, IT, and functional managers at all levels; able to influence and engage across multiple teams; excellent verbal and written communication, cross-team training, and documentation skills 

Desired Skills and Abilities 

• Experience in large scale, legacy billing systems 
• Experience in Customer Information System (CIS) implementation  
• Knowledge of Revenue collections processes is preferred 
• Ability to learn, understand, and interpret processes, systems, technical material, rules, regulations, instructions, reports, etc. and apply what is learned 
• Ability to manage time effectively, set priorities appropriately, operate with minimal supervision, work and act independently/as part of a team and maintain professional demeanor under stress 
• Excellent team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis  
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives 
• Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly 
• Strong knowledge of MS Project, Excel, Word, PowerPoint, and SharePoint 

• Completion of a bachelor’s degree program at an accredited college or university 
• Project Management Professional (PMP)® or Master’s Certificate in Project Management, highly desirable 
• Preferred candidate will have 4+ years of experience related project management, managing project teams, and/or program management experience  
• Strong background in business process analysis, application implementation 
• Solid understanding with expertise in one or more of the following modules: customer data, billing, customer care, payment processing, data transfer 
• Any equivalent combination of education and experience determined to be acceptable by the Department of Revenue 

Salary Not to Exceed: $95,000

Starting salary to be determined based on experience and qualifications.

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.