Senior Project Manager - Security Operations - Whelan Security

Join our team as a Project Manager, where you’ll lead and develop personnel at a strategic account!

In this dynamic role, you’ll oversee employee engagement, scheduling, payroll, compliance, and performance metrics tracking. You’ll also handle key tactical duties such as recruiting, discipline, recognition, training, and inspections, all while fostering a culture of engagement and servant leadership. Your commitment to GardaWorld’s core values of Integrity, Trust, Vigilance, and Respect will ensure operational support and compliance. By coordinating support services and building client credibility through honesty and dependability, you’ll set a high standard of personal commitment and operational excellence. This is a 100% tactical and operational role, perfect for a dedicated leader ready to make a significant impact.
 

Why Join Us?

• Competive Pay: $130,000 - $145,000 / year
• Industry Leading Benefits: Medical, Dental, Vision, 401(k), Employee Assistance, Generous PTO
• Career Growth: Opportunities for advancement within a global leader in security services.
• Impactful Work: Make a difference by ensuring safety and security at a premier location.

 

Key Responsibilities:

Leadership and Values:

• Integrate and embody GardaWorld Security’s core values in all business practices.
• Lead by example to enhance employee engagement and retention.

Client and Employee Relations:

• Build and maintain strong relationships with clients and employees.
• Regularly meet with clients to address issues, provide updates, and ensure contract compliance.
• Recruit, orient, train, and develop staff, emphasizing effective delegation.

Operations Management:

• Supervise daily security services to uphold high standards.
• Conduct off-hour visits, review logs, and inspect posts for compliance.
• Oversee security operations, including access control, alarm response, and patrols.
• Respond swiftly to critical situations with a calm, controlled approach.
• Ensure proper use of post orders and effective personnel training.
• Manage payroll, scheduling, and timekeeping for accuracy and efficiency.
• Monitor project costs to align with income and ensure accurate payroll and billing.
• Utilize technological expertise to manage physical security technology and plan for future upgrades.

Compliance and Safety:

• Maintain a robust safety culture and program, familiar with IBC, NFPA, OSHA, and ICS systems.
• Ensure compliance with federal, state, and local regulations, including State Guard Licensing requirements.
• Uphold discipline within operations staff and respond promptly to operational emergencies.
• Provide CPR/AED/First Aid training as required.

Efficiency and Improvement:

• Identify and implement opportunities for operational efficiency.
• Be available for off-hours work to ensure operational continuity.

Performance Metrics:

• Achieve 1.75% or less unbilled overtime on the assigned account.
• Improve Employee Engagement Scores year-over-year.
• Retain the account and improve performance metrics quarterly.
• Conduct monthly personnel inspections and training for 100% of assigned personnel.
• Ensure full staffing levels through effective recruiting.
• Personally recruit and develop at least one new supervisor annually.
• Achieve 100% compliance with GardaWorld Mandatory Requirements.
• Lead by example, living up to GardaWorld Values.

Personal Characteristics:

• High integrity, servant leadership, hands-on approach, financial prudence, detail-oriented, resilient, and fun.
• Results and people-oriented with a process-driven mentality.
• Highly organized with effective time management skills.
• Excellent communication, integrity, and adaptability.
• Strong command presence and effective delegation skills.
• Ability to develop relationships at all levels with strong business acumen.
• Technologically savvy, forward-thinking in assessing and implementing future upgrades.
• Willingness to engage in all facets of the business.
• Must pass extensive background screening.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Experience managing a quasi-government facility.
• 10 years of progressive leadership experience.

• Experience managing bargaining agreements and unions.
• Preferred: Previous Military or Law Enforcement experience.
• Experience in multi-department leadership and international affairs.