Senior Property Manager - The RMR Group

Overall, the Senior Property Manager is responsible for all facets of the property(s) in his/her portfolio (approximately 511k sq. ft), and he/she has a responsibility to ensure the property is managed according to The RMR Group LLC’s established procedures. All staff who report to the Senior Property Manager must follow all established guidelines, procedures, and budgets as well. The Senior Property Manager should also have a general knowledge of all building operating systems.

Building Operations:

• Maintain and develop written standard operating procedures for building operations.
• Ensure that mechanical/electrical system maintenance is being performed.
• Life Safety issues including proper training of building staff and a written record of all testing and alarm activations.
• Follow Risk Management guidelines as defined by RMR’s Director of Risk Management.
• Ensure that tenant services are provided according to all lease documents
• Oversee all construction/tenant improvements (including proper documentation).
• Oversee all contracts/vendors (including proper documentation).
• Implement energy management program and monitor utility usage.
• Supervise, train and motivate building staff.
• Interface with brokerage agent.
• Work with Area Director to establish tenant relations and retention programs, which are well planned and measurable.
• Build and foster tenant relationships through frequent, in-person interactions.
• Assist Area Director in the negotiations of lease renewals, extensions and expansions, and resolve issues with existing tenants.
• Develop orderly system for lease, vendor, and project files.
• Develop and maintain a vacant space procedure to ensure each vacancy is clean and in “show” condition.

Tenant Construction Process:

• Coordinate all construction work and its impact on the property.
• Review and approve all construction documents and specifications.
• Attend or designate an attendee to all construction meetings.
• Monitor construction project progress including project close-out, finish dates, move-in dates, and budget close-out.
• Maintain summary file to include, bids, permit, Certificate of Occupancy, correspondence.
• Maintain a full set of as-built building drawings and specifications.
• Set-up and close-out Job Cost process.
• Area Director of Engineering and/or Regional Construction Manager should review all major construction projects before they begin.

Building Management Office Procedures:

• Ensure efficient, courteous and professional day-to-day operation of the management office which includes:
  • Authorization processes
  • Correspondence and filing systems
  • Purchase of goods and services
  • General office operating procedures
  • Receivables/income/expense
  • Service/Maintenance requests
  • Specifications and bidding process
  • Tenant servicing/relations

Financial

• Responsible for all aspects of the financial stability of the property including maintaining budgets, yields, and the following:
  • Budget-to-actual reports.
  • Accruals.
  • Review of recurring charges/miscellaneous billings/AP approval.
  • Review of rent roll for accuracy.
  • Interaction with accounting.
  • Perform all financial Reforecasts.
  • Budget preparation.
  • Capital Planning and oversight of building improvements.
  • Job-cost system organization.

• Bachelor’s degree – Preferred course of study Business Administration, Real Estate or Accounting.
• Four to eight years’ experience in commercial real estate.
• RPA or CPM designations a plus.
• Broker’s License preferred. 
• Previous supervisory experience.
• Strong communication skills, both verbal and written, are essential.
• Excellent client service orientation.
• Ability to work in a fast paced, collaborative and results driven environment.
• Strong proficiency with Property Management/Accounting Software (preferably Yardi and Argus Enterprise), Excel and other Windows applications.
• Will be required to perform off site duties through the use of a personal vehicle.
• Must have a valid driver’s license.
• If, at any time, security clearance is required for your job (e.g. you are assigned to work at a property leased by the Federal government), being awarded such clearance will be a condition of your employment.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.