Senior Quality Assurance Specialist - Workers Compensation - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Role specifics:
- Jurisdictions: United States
- Licenses: Yes
- Location: This role is eligible for fully remote work.

Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.  Tasked with creating customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.  Responsibilities include;  trend analysis, delivering training, and conducting both internal and external audits.  Additional duties may include preparation of  monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects.  Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.​

Requirements:

Bachelor's degree; 5 years relevant WC claims handling experience in addition to proficiency in MS Office applications including Excel spreadsheets, and related claims and business software.​

Preferred Requirements:

Previous auditing experience in addition to extensive WC claims background and strong process management skills.​

Behaviors:

Strong analytical and organizational skills.  Excellent interpersonal, written and verbal communication skills.  Ability to interpret customer needs and handle to conclusion.  Ability to work independently and establish priorities.

#LI-DR1

#LI-Remote

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.