Senior Quality Performance Engineer - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

As a Performance Engineer, you will be a key member of the Platform Performance Engineering team driving improvements in performance, scalability and reliability of our products and services. You will work within our agile software development process and will certify products for release readiness for performance, scalability and reliability and will carry out performance benchmarking for our products & services at global scale.

The ideal candidate for this position will have strong background in performance testing & engineering in enterprise software platforms and applications. The candidate should have experience in architecting and driving complex performance testing / engineering projects that measure the characteristics of systems running under dynamic, real-world workloads.

In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform. You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services.

Responsibilities:

• Provide E2E Performance testing / engineering solutions for various application / projects
• Ability to  develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model
• Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions.
• Improve the reliability and repeatability of performance testing.
• Actively participates in and supports the software development life cycle
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice.
• Communication - Clearly conveys information and ideas both verbally and written.
• Ability to multi-task.

Qualifications:

• 3 to 7 years of Performance Testing and Engineering experience.
• BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services.
• Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
• Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
• Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
• Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
• Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
• Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions 
• Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
• Proven experience with concurrency, multithreading, and distributed system architectures

Good to have:

• Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
• Worked on cloud base performance testing
• Developed utilities for automation of daily tasks incorporating latest best practices in perf.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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